The JobThe
Global Manager of HSEQ is the primary architect and leader of our health, safety, environment, and service quality strategy across all operational regions, currently including the US and Australia, with a focus on building a scalable framework for future global expansion (Europe and the Americas). You are responsible for developing and operationalizing a proactive safety culture and rigorous workmanship quality standards for both our internal Direct Technicians and our extensive network of Field Service Partners (FSPs). This role ensures that every service call is executed safely, the technical repair is highly effective on the first visit, and the customer experience is outstanding-balancing local regulatory compliance with a high-standard global HSEQ baseline.
What You'll DoAt Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you'll be doing:
- Global HSEQ Program Ownership: Develop, implement, and maintain a unified Health, Safety, Environment, and Quality program that covers worker safety, job site practices, PPE, and environmental considerations across multiple international jurisdictions.
- Workmanship & Repair Quality Standards: Establish clear, standardized technical requirements for solar and storage repairs. Develop and implement post-repair validation processes to ensure all work is structurally sound, electrically compliant, and addresses the root cause of the system failure.
- Customer Experience & Service Delivery: Define and champion professional conduct, communication, and onsite behavior standards for technicians representing our brand. Audit and improve customer touchpoints to ensure a seamless, high-satisfaction field service experience.
- Direct Technician & Partner Governance: Establish clear safety and quality requirements, including "Stop-Work Authority" and "Quality Correction" protocols for both internal employees and third-party contractors.
- Regulatory & Code Compliance: Ensure all field activities and workmanship meet or exceed local building codes, electrical standards, and national regulations (e.g., OSHA and NEC in the US, Safe Work Australia, AS/NZS 3000, and equivalent European/Latin American standards).
- Documentation & Audit Readiness: Maintain a centralized, audit-ready library of all HSE policies, Quality Assurance (QA) checklists, SOPs, and technical repair instructions. Support the review of client Master Service Agreements (MSAs), safety exhibits, and quality SLAs.
- Incident & Workmanship Escalation Response: Serve as the global point of contact for safety incidents and major quality/workmanship failures. Lead root-cause analysis (RCA) on field failures, coordinate corrective and preventive actions (CAPA), and implement updates to prevent repeat issues.
- Data-Driven Performance Management: Develop, track, and report on global safety and quality metrics (e.g., leading/lagging safety indicators, First-Time Fix Rate, dispatch callbacks, and customer satisfaction/NPS). Use these data insights to shift the organization from reactive troubleshooting to preventive risk and quality management.
- Stakeholder Collaboration: Partner cross-functionally with Legal, Operations, Partner Management, and Client Success to seamlessly integrate safety and quality metrics into day-to-day operations and service delivery workflows.
Who You Are- Global HSEQ Strategist: You can design integrated safety and quality frameworks that are robust enough to serve as a high-performing global standard, yet flexible enough to adapt to local technical codes and cultural nuances.
- Uncompromising Quality Champion: You believe that a job isn't done until it is done safe, right, and permanently resolved. You are passionate about optimizing the "First-Time Fix Rate" and reducing waste from repeat dispatches.
- Customer-Centric Operator: You see technical field work through the lens of the end customer, understanding how technician behavior, promptness, and clean execution directly impact client retention and brand reputation.
- Persuasive Influencer: Able to drive accountability and buy-in for safety and quality initiatives across diverse internal teams and external partner networks without relying solely on direct authority.
- Meticulous & Analytical: You love finding the "why" in data, tracking trends in workmanship failures or safety near-misses, and drafting clear, practical process fixes to eliminate them
Experience You'll Need- 5+ years of leadership experience in HSEQ, HSSE, or Quality Assurance/Operations within solar, electrical, construction, or highly technical field service environments.
- Quality Management Expertise: Proven experience developing and implementing Quality Assurance (QA) programs, workmanship standards, and training mechanisms for distributed field forces.
- Multi-Jurisdictional Knowledge: Strong working knowledge of US electrical codes/OSHA standards and a demonstrated ability to learn, apply, and audit international regulatory frameworks (e.g., Australia).
- Investigation & Root-Cause Mastery: Experience conducting root-cause analysis (RCA) for both safety incidents and complex technical/workmanship failures.
- Data & KPI Analysis: Strong experience using Field Service Management (FSM) data to build dashboards and report on performance trends (like callbacks and compliance scores) to executive leadership
Experience That's a Plus- Continuous Improvement Certification: Lean, Six Sigma (Green/Black Belt), or ISO 9001 Quality Management System training.
- International Expansion Experience: Experience scaling HSEQ frameworks as an organization grows from a single-country footprint to a global multi-market service provider.
- Solar & Storage Tech Depth: Deep understanding of residential and commercial PV systems, inverter troubleshooting, and energy storage systems.
- Subcontractor Network Quality Control: Experience managing and scoring quality, SLAs, and safety compliance across a large third-party partner network.
Logistics- We are unable to provide sponsorship for this role, now or in the future
- Most of our roles offer the opportunity to work remotely
- If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
- We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
Work-Life & Culture- We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
- We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
- We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
- We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
- We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
Grow with Us- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- We're a fast-growing growth company, which means we're constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there's going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you've never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
$100,000 - $135,000 a year
