The Global Janitorial Manager provides strategic leadership and operational oversight for janitorial and custodial services across IDEXX sites worldwide. The role develops and implements a scalable global program that promotes clean, safe, compliant, and cost-effective workplaces while establishing consistent service levels and quality standards across offices, laboratories, manufacturing facilities, distribution centers, and support locations.
The manager leads global janitorial operations through a combination of direct teams and outsourced service providers. The role partners closely with Regional Facilities Managers, Global EH&S, Procurement, site leaders, and operations teams to align service delivery with business requirements and workplace expectations.
The role supports Regional Facilities Managers as the global subject-matter expert for janitorial services. It helps them manage vendors, contracts, and service quality, and it shares practical expertise on cleaning standards, products, and methods across regions.
In this role:
Global Program Leadership
• Develop and implement a global janitorial services strategy aligned with IDEXX operational and workplace objectives.
• Establish global cleaning standards, specifications, service frequencies, quality requirements, and performance scorecards.
• Define appropriate service models for offices, laboratories, manufacturing facilities, warehouses, and other operational environments.
• Drive consistency across regions while accommodating local regulations, business needs, and cultural practices.
• Maintain a multi-year roadmap for service improvement, standardization, and program maturity.
Vendor and Contract Management
• Lead the sourcing, selection, onboarding, and governance of global and regional janitorial service providers in partnership with Procurement.
• Negotiate and manage contracts, service-level agreements, key performance indicators, pricing structures, and performance requirements.
• Conduct regular supplier business reviews, quality assessments, and corrective-action follow-up.
• Identify opportunities for vendor consolidation, improved service quality, operational efficiency, and cost optimization.
• Confirm provider compliance with insurance, labor, safety, sustainability, and IDEXX policy requirements.
Team and In-House Operations
• Lead, coach, and develop janitorial managers and supervisors.
• Establish staffing models, schedules, training expectations, work procedures, and supply standards for in-house operations.
• Build a culture of safety, accountability, service, and respect for frontline employees.
• Provide clear performance expectations and support consistent execution across geographically distributed teams.
• Support business continuity needs, site events, and specialized cleaning requirements.
Safety, Compliance, and Sustainability
• Partner with Global EH&S to integrate hazard communication, chemical management, PPE, ergonomics, and applicable biosafety or laboratory cleaning protocols.
• Ensure compliance with applicable local, national, and international regulations and IDEXX policies.
• Promote environmentally responsible cleaning products, equipment, and practices.
• Advance green-cleaning, waste-reduction, and responsible product-selection initiatives in support of sustainability goals.
• Ensure incidents, hazards, and nonconformances are reported, investigated, and addressed appropriately.
Financial and Performance Management
• Own the global janitorial operating budget, including planning, forecasting, tracking, and reporting.
• Identify savings and efficiency opportunities through sourcing, process improvement, technology, equipment, and service-model changes.
• Develop and report service-quality, cost, safety, productivity, and customer-experience metrics.
• Use audits, work-order data, supplier reporting, and stakeholder feedback to drive continuous improvement.
• Provide clear performance updates and recommendations to Facilities leadership.
Stakeholder Partnership and Customer Experience
• Build productive relationships with site leaders, business partners, Regional Facilities Managers, EH&S, Procurement, and service providers.
• Establish practical feedback and escalation mechanisms for service issues and customer concerns.
• Communicate program standards, changes, performance trends, and priorities clearly across regions and levels of the organization.
• Benchmark the program against relevant industry practices and emerging cleaning technologies.
What you need to succeed:
Required
• Bachelor's degree in facilities management, business, operations, or a related field, or equivalent experience.
• 7+ years of janitorial, custodial, facilities, or workplace-services experience, including 3+ years leading multi-site teams and outsourced providers.
• Experience leading geographically distributed employees, contractors, or vendor teams.
• Strong contract negotiation, budgeting, sourcing, and vendor-performance management skills.
• Working knowledge of EH&S requirements relevant to cleaning operations, chemical use, and frontline worker safety.
• Demonstrated ability to influence stakeholders and implement standards across multiple locations.
• Excellent written, verbal, presentation, and relationship-management skills.
Preferred
• Experience in life sciences, laboratory, manufacturing, distribution, or other regulated environments.
• Global or multi-country facilities-services experience.
• IFMA CFM, FMP, or a comparable facilities credential.
• Lean, Six Sigma, or continuous-improvement training.
• Experience with CAFM, CMMS, work-order systems, quality-audit tools, and service-performance analytics.
Working Requirements:
• Hybrid role with regular travel to IDEXX sites and vendor locations, approximately 10-15%.
• Occasional work in laboratory, manufacturing, warehouse, and technical-facility environments requiring appropriate PPE.
• Flexibility to participate in meetings across global time zones and respond to significant service issues when needed.
What you can expect from us:
• Salary targeting: $118,000 - 123,000 annually
• Opportunity for annual cash bonus and merit pay increase consideration
• Health / Dental / Vision benefits from day one
• 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more
• The opportunity to do meaningful work where you positively impact the lives of people and pets all over the world
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