Job DescriptionThe Global Head of Card Brand Compliance is a senior leadership role responsible for establishing and leading the global card brand compliance and technical network management framework for Merchant Payment Services. This role provides enterprise-wide leadership and accountability for the interpretation, assessment, governance, and execution of card network rules, operating regulations, technical mandates, compliance programs, and related requirements that support the organization's ability to acquire, process, settle, and grow payment volume globally. The leader will directly oversee the North America card brand compliance and technical network management organization while establishing global standards, governance, priorities, metrics, and management routines that promote consistent execution across regions.
This leader will own the end-to-end network change lifecycle, including requirement intake, interpretation, impact assessment, accountable-owner assignment, implementation planning, readiness tracking, certification, evidence management, exception handling, and post-implementation validation. The role will ensure complex card brand and technical requirements are translated into clear business obligations, technology deliverables, controls, and time-bound implementation plans with appropriate ownership and executive visibility. This includes maintaining oversight of network requirements, technical dependencies, compliance obligations, implementation decisions, exceptions, waivers, residual risks, and remediation activities.
The Global Head of Card Brand Compliance will provide leadership over compliance monitoring, control design, testing coordination, root-cause analysis, issue management, and sustainable remediation of network-related findings and violations. The leader will partner extensively with Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional leadership to resolve competing priorities, manage dependencies, and execute critical network commitments. The position will also work closely with European and regional teams to align methodologies, reporting, governance, escalation practices, and implementation expectations while appropriately addressing local regulatory, legal, market, and card scheme requirements.
Serving as a senior subject matter authority and escalation point, this role will represent the organization in significant interactions with Visa, Mastercard, American Express, Discover, debit networks, regional schemes, processors, technology partners, and other external stakeholders. The leader will provide executive management with clear visibility into mandate readiness, compliance exposure, implementation risk, potential financial or merchant impacts, technical dependencies, and remediation progress. The role will also advise product and commercial leaders on the compliance and technical feasibility of new products, partnerships, market expansion, acceptance models, and other strategic initiatives.
The Global Head of Card Brand Compliance will drive simplification, automation, data quality, and process consistency across network requirement management, traceability, workflow, reporting, documentation, and evidence management. This leader is expected to build and develop a strong global community of practice, strengthen enterprise expertise in card brand rules and technical standards, develop senior talent and succession depth, and foster a culture of accountability, technical excellence, collaboration, risk awareness, and continuous improvement. The position requires the ability to balance strategic enterprise leadership with disciplined oversight of critical execution details while ensuring material network risks and execution gaps are identified, escalated, and addressed through appropriate investment, risk acceptance, or executive decision-making processes.
Required Qualifications:
-Eight or more years of banking experience
-Three or more years of management experience
-BA/MBA in finance, business administration, or related field
Preferred Qualifications:
-Extensive leadership experience within
merchant acquiring, card networks, payments, financial services, fintech, or another highly regulated industry, with responsibility for complex enterprise-wide programs, technical capabilities, or compliance functions.
- Deep knowledge of
card brand rules, merchant acquiring requirements, network operating regulations, technical mandates, authorization, clearing, settlement, data integrity, certification, and compliance program execution.
-Experience interpreting and implementing requirements associated with major payment networks such as
Visa, Mastercard, American Express, Discover, debit networks, and regional card schemes.
- Demonstrated experience translating complex network, regulatory, and technical requirements into actionable
business requirements, technology deliverables, controls, governance processes, implementation plans, and executive decisions.
-Proven leadership of multidisciplinary and geographically dispersed teams, with the ability to influence senior stakeholders across
Product, Technology, Operations, Risk, Compliance, Legal, Finance, Revenue, Sales, and regional organizations.
-Strong knowledge of
risk management, control design, compliance monitoring, issue management, remediation, audit readiness, and evidence/documentation standards within a regulated environment.
-Experience managing senior-level external relationships, negotiations, implementation issues, and escalations involving
card networks, processors, technology partners, or other payment ecosystem participants.
-Demonstrated ability to manage significant compliance issues, network findings, technical implementation delays, remediation programs, and other high-risk or time-sensitive matters.
-Strong analytical and strategic decision-making capabilities with experience assessing
enterprise impact, competing priorities, technical dependencies, financial exposure, and residual risk.
-Exceptional executive communication, presentation, and influencing skills with the ability to communicate complex technical and compliance matters clearly to senior and executive leadership.
-Demonstrated success building and leading
high-performing teams, developing senior talent, strengthening succession pipelines, and establishing clear performance and accountability expectations.
-Experience operating in a
highly matrixed, global organization, balancing enterprise consistency with regional regulatory, legal, market, and payment scheme requirements.
-Demonstrated ability to drive
process improvement, automation, data quality, governance, and operational discipline across complex compliance or technical functions.
-Strong executive presence, sound judgment, and organizational awareness with the ability to represent the organization credibly with senior internal and external stakeholders.
Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $143,905.00 - $169,300.00
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants. 
