Global ERP Solutions Manager 2 - Supply Chain

This leader will: 

• Own end‑to‑end solution strategy and technical design for key SAP S/4 and Supply Chain capabilities.  

• Manage Level 3 operations for critical ERP services, ensuring reliable, high‑quality production support.  

• Serve as the primary point of contact between Enterprise Services and Sectors/Divisions/Business Units to translate business strategy and program requirements into scalable, secure, and sustainable technology solutions.  

• Drive continuous improvement, analytics, and integration capabilities as part of Northrop Grumman’s Supply Chain and ERP digital transformation. 

A virtual work arrangement may be available; however, the selected candidate will be expected to be within driving distance to a Northrop Grumman office. Periodic travel (up to ~10%) may be required for key program, customer, and team engagements. 

Key Responsibilities: 

Solution Ownership & Architecture  

• Lead the solution technical architecture and roadmap for SAP S/4 capabilities with a focus on Global Supply Chain and end‑to‑end business processes.  

• Integrate the SAP Business Technology Platform (BTP) with SAP business processes to enable workflow, extensions, and analytics.  

• Define and manage Supplier Collaboration scenarios (e.g., purchasing document and attachment exchange) between SAP S/4 and external suppliers/partners.  

• Oversee integration patterns and API configurations involving SAP S/4, Ariba, and other enterprise platforms.  

Level 3 Technical Operations & Service Delivery  

• Manage a global Level 3 ERP support team responsible for advanced troubleshooting, root cause analysis, and resolution of complex issues across multiple SAP service lines.  

• Ensure the overall technical quality, performance, stability, and security of solutions in production, meeting or exceeding business SLAs and customer expectations.  

• Provide oversight to recurring and non‑recurring ERP support activities, including incident management, problem management, and defect remediation across multiple programs, Divisions, and Sectors.  

• Establish and maintain sound technical processes, standards, and methods in accordance with company procedures, quality standards, and project protocols.  

AI / ML & Intelligent Automation  

• Evaluate and recommend AI/ML tools, platforms, and frameworks appropriate for integration into the ERP — including predictive analytics, anomaly detection, and process optimization use cases.  

• Support the design of data pipelines and infrastructure (data lakes, model serving layers) that enable AI/ML workloads within compliant government IT boundaries.  

• Collaborate with organizational stakeholders to translate AI capability needs into actionable ERP/Supply Chain infrastructure requirements. 

Business Partnership & Stakeholder Management  

• Act as the primary liaison between CIDO and Sector/Division/Business Unit leadership for ERP and Supply Chain solutions.  

• Collaborate with program leadership, homeroom managers, functional leaders, and end‑user groups to identify, prioritize, and deliver ERP capabilities that support program strategic and tactical objectives.  

• Translate business strategy and domain roadmaps into executable technology plans, balancing near‑term needs with long‑term platform health and scalability.  

• Partner with Supplier Management, Procurement, and Operations teams to continuously improve supplier collaboration, visibility, and performance through SAP capabilities.  

Delivery Leadership & Continuous Improvement  

• Support the design, development, integration/test, and deployment of new ERP and digital capabilities, including coordination across internal teams and external partners.  

• Manage project and support budgets/schedules for assigned programs and initiatives; monitor performance and proactively address risks and issues.  

• Implement and champion Continuous Improvement practices to optimize ERP capabilities, streamline processes, and improve user experience, aligned to Northrop Grumman’s digital transformation objectives.  

• Where applicable, leverage SAP ACTIVATE Methodology to manage and de-risk implementations.  

People Leadership  

• Lead, mentor, and develop a geographically dispersed team of Level 3 Enterprise Applications Analysts.  

• Set clear priorities and manage capacity, and staffing across the global ERP support team.  

• Foster a culture of customer focus, technical excellence, accountability, and innovation.  

• Promote knowledge sharing, cross‑training, and succession planning within the team. 

Basic Qualifications:

• Bachelor’s degree in Business, Supply Chain, Finance, Manufacturing, Information Systems, Engineering, Computer Science, or related discipline and 8 years relevant experience; OR Master’s degree with 6 years of relevant experience.  

• Significant hands‑on experience with SAP ECC and/or SAP S/4HANA applications supporting core business processes (preferably in Supply Chain, Procurement, or Operations).  

• 5+ years of experience in at least one of the following:  
  • Solution architecture or enterprise architecture for SAP S/4 and related platforms OR,
  • Technical leadership of Level 3 ERP support teams in a complex, multi‑business‑unit environment.  
• Demonstrated experience with:  
  • SAP configuration in Supply Chain / Procurement or related functional areas.  
  • At least one full lifecycle SAP implementation (design through go‑live and stabilization).  
  • Designing or supporting integrations between SAP and external systems (APIs, middleware, BTP, or Ariba).  
• Proven project/program management experience, including planning, scheduling, budget/cost awareness, risk management, and status reporting.  

• Demonstrated ability to communicate effectively with a wide range of stakeholders, from technical teams to non‑technical business users and Executive Leadership; strong presentation skills.  

• Experience successfully deploying business process capabilities into a Production environment and sustaining them through structured support processes.  

• Customer‑focused, results‑oriented leader with demonstrated ability to drive cross‑functional teams to action in a matrixed organization.  

• Self‑starter who thrives in a fast‑paced, dynamic environment and can quickly learn program and process contexts. 

Preferred Qualifications:

• Master’s degree in Information Systems, Systems Engineering, Supply Chain/Manufacturing Management, Computer Science, or related STEM discipline.  

• Deep experience with SAP ECC and/or SAP S/4HANA in Supply Chain, Procurement, or Materials Management.  

• Hands‑on experience with:  
  • SAP Business Technology Platform (BTP) for extensions and integrations.  
  • SAP Analytics Cloud configuration and solution delivery.  
  • Supplier Collaboration integrations between SAP S/4 and external vendors/portals.  
  • Ariba configuration, especially Sourcing and Supplier Lifecycle & Performance modules.
• Prior Enterprise Services or shared‑services environment experience; familiarity with global ERP operating models.

• Defense industry and/or aerospace & defense experience, with understanding of regulatory and compliance requirements.

• Demonstrated application of Continuous Improvement concepts, methods, and tools (e.g., Lean, Six Sigma, Kaizen) to IT/ERP processes.

• Experience leading Agile teams (Scrum, Kanban) with a strong understanding of Agile ceremonies and metrics.

• Entrepreneurial mindset with the ability to challenge the status quo and propose innovative, practical solutions to complex requirements.

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!