Job DescriptionPerficient is looking for a senior client leader with deep healthcare manufacturing industry knowledge to lead one of Perficient's largest global programs, a strategic client in the middle of a multi-year Adobe experience platform re-platform and the enterprise search program built alongside it. You own the day-to-day leadership relationships with the client's program leads and stakeholders, the program's financial performance and governance, and the point of view that shapes where the client goes next. Strong candidates bring a consulting background, real standing in healthcare manufacturing, and the strategic range to advise the client on their business as well as their program.
This is the client leadership seat, and it is dedicated to a single client. A Director of Global Program Delivery runs delivery and owns whether it lands on the date. A Perficient executive sponsor sits above the relationship for escalation and enterprise alignment. You are the senior Perficient leader the client's program leads and stakeholders work with every day. You bring the industry perspective, set the strategy for the relationship, and make the decisions delivery leadership should not have to wait on. If your strongest contribution is a polished executive business review, this role will underuse you.
Responsibilities- Own the day-to-day leadership relationships with the client's program leads and stakeholders across digital, IT, commercial and procurement as Perficient's senior leader on the program
- Advise the client as a strategic partner, connecting their platform investments to commercial growth, customer experience and operating priorities across the business
- Bring an informed point of view on healthcare manufacturing and its B2B markets, including how customers research, specify and buy, and how AI is changing that
- Lead executive briefings and keep client communication consistent and proactive, including program management updates and refactoring discussions when priorities shift under a fixed scope
- Shape the multi-year roadmap with client stakeholders, and grow the relationship from a position of earned trust
- Partner with the Perficient executive sponsor, keeping them informed and bringing them in for escalation and enterprise-level alignment
- Own program financial performance, including revenue, margin and cash on a fixed-fee, milestone-billed agreement, and report on it candidly to client and internal leadership
- Lead program governance, including steering committees and business reviews, and resolve issues before they need escalation
- Partner with the Director of Global Program Delivery, holding the program to its commitments and giving delivery leadership the decisions, resources and air cover it needs
- Own the commercial agreement after signature, including change requests, scope trades and amendments, and give the client fast, decisive answers on commercial and scope questions
- Set the program operating model and secure the talent it needs across Perficient's business units, alliances and global delivery centers, bringing every workstream together as one team
- Represent Perficient's healthcare manufacturing thought leadership through speaking, publishing and industry forums
Qualifications- Fifteen or more years in consulting, professional services or industry leadership, including at least five leading large, multi-year global programs or accounts with P&L accountability
- Deep healthcare manufacturing industry experience, including advisory or client-side work with commercial, marketing or digital leadership in the sector
- Recognized strategic advisor to senior client leaders at large multinational enterprises, with relationships built and kept through difficult program moments
- A credible point of view on digital, data and AI in healthcare manufacturing, demonstrated through client work, publishing or speaking
- Program leadership at $10M or more in annual revenue, including fixed-fee and milestone-based commercial structures
- Working understanding of how regulatory validation, quality and compliance shape timelines and decisions in regulated enterprises
- Experience leading large digital experience platform programs, with enough Adobe Experience Cloud fluency to hold credible conversations with client technology leaders and Adobe executives
- Commercial judgment proven in pricing, change control and contract negotiation, protecting margin while keeping the relationship whole
- Track record of growing strategic client relationships through strategic insight, delivery credibility and trust
- Executive presence and clear written communication that holds up with a client leadership team and in a procurement negotiation
- Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
- Possesses a strong understanding of AI capabilities, limitations, and ethical considerations
- Bachelor's degree or equivalent professional experience
- Ability to travel up to 50% to support client engagements, business development activities, and team leadership responsibilities
- Silicon Valley based & expected to be onsite up to 2-4 days a week when not on the road
Preferred Experience
- Healthcare manufacturing, medical device or diagnostics businesses, including B2B commerce
- Published or presented thought leadership in healthcare manufacturing, including industry association or analyst engagement
- Client-side leadership in a digital, marketing or commercial organization within healthcare manufacturing
