Experience in hypergrowth or new-market-entry environments
Strong knowledge of US benefits regulations (ACA, ERISA, COBRA, 401(k))
Familiarity with EMEA and/or APAC benefits and statutory requirements
Experience with PEOs and EORs
Proficient in HRIS and benefits administration platforms
Responsibilities
Lead benefits transitions from EORs to owned entities, collaborating with Legal, Finance, and Payroll
Oversee vendor selection and migration to direct US benefits administration
Manage relationships with EORs and employees under EORs
Own benefits operations including enrollment, renewals, and offboarding
Serve as escalation point for complex benefits and leave of absence cases
Administer and coordinate leave policies across jurisdictions
Ensure accuracy and consistency of benefits information across platforms
Benefits
Comprehensive benefits package
Opportunities for professional development
Collaborative work environment
Flexible work arrangements
Supportive company culture focused on innovation
Full Job Description
Role Overview
As a Global Benefits Operations Manager, you will own benefits across EMEA, APAC, the US, and Canada, working with both our owned entities and EOR partners. You'll keep our programs compliant and consistent across regions, advise on local requirements, and make sure our people feel supported at every stage.
This is a build role for someone who thrives in ambiguity and wants to shape a global benefits function from the ground up.
Responsibilities
EOR-to-Entity and PEO Transitions
Lead the benefits workstream for moving countries from EORs to owned entities, partnering with Legal, Finance, and Payroll on plan establishment, statutory enrollments, and employee transition communications
Lead the evaluation, vendor selection, and migration from our PEO to direct US benefits administration, including carriers, brokers, payroll and HRIS integration, and open enrollment readiness
Manage EOR relationships and employees under EORs
Operations and Escalation
Own benefits operations across enrollment, renewals, mid-year changes, and offboarding, with clear SLAs and reliable issue resolution
Serve as the escalation point and advisor for complex benefits, leave of absence, and time off cases, partnering with Legal and brokers as needed
Administer leave policies (parental, medical, disability) and coordinate them across jurisdictions
Ensure benefits information is accurate, current, and consistent across the HRIS, benefits portal, intranet, and handbooks
Design and improve benefits processes and policies so they are clear, scalable, and well documented
Compliance
Ensure compliance with local benefits, insurance, and social security regulations in every operating jurisdiction, adapting practices as rules evolve
Manage US federal and state compliance (ACA, ERISA, COBRA, Form 5500, nondiscrimination testing, state leave and benefits requirements) and Canadian federal and provincial requirements
Flag emerging risks and partner with Legal and outside counsel on country-specific questions
What You Bring
Required
5+ years of benefits experience
Experience managing benefits in a hypergrowth or new-market-entry environment
Strong working knowledge of US benefits (ACA, ERISA, COBRA, 401(k))
Working knowledge of EMEA and/or APAC benefits and statutory requirements, with sound judgment on when to bring in local counsel or advisors
Experience with PEOs and EORs
Experience with HRIS and benefits administration platforms Our Values
