Job Description
Legrand has an exciting opportunity for a Global Account Specialist to join the Power & Thermal Management division on a Remote basis, preferably working west coast/ pacific time.
The Global Account Specialist will assist with the management and development of PTM's largest accounts as agreed upon by the VP of Global Accounts. This position will partner with the Global Account Managers in achieving sales, profitability, and growth objectives and manage day-to-day account activity. Due to the unique requirements of selling to hyperscale global accounts, the Global Account Specialist will be expected to help drive activities across the company in support of revenue growth. The Global Account Specialist represents the entire range of Datacenter Power and Control products and services, while ensuring alignment with customer needs, long-term account strategy, and organizational objectives.
Responsibilities
Main Job Duties:
• Manage global key accounts for the company and build relationships with key personnel.
• Ensure internal company functions provide the highest level of customer service to global hyperscale accounts.
• Monitor incoming orders and ensure effective fulfillment.
• Hold regular monthly meetings with internal and external stakeholders.
• Investigate and resolve queries and issues raised by key contacts by acting as a liaison between operations, product management, and leadership to remove roadblocks and accelerate opportunities.
• Manage accounts by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement.
• Create account business plans including quarterly business reports, marketing plans, suggestions, sales objectives, and forecasting.
• Provide regular updates to senior management on the status and performance of customer accounts within the vertical.
• Forecast sales and collaborate with internal teams to ensure product availability.
• Maintain accurate customer records and sales transactions in Salesforce CRM.
• Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates, and inventory availability; expedite orders, follow through on quotes, and complete sales orders.
• Assist the Global Account Managers with high-level decision-making to facilitate direct sales to large customers and/or resellers.
• Key account and large opportunity analysis, reporting on revenue tracking and trending, product usage, on-time delivery, and product performance.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Actively communicate inventory and product forecasting needs for large projects and key accounts during sales and operations meetings, as needed.
• Serve as a trainer and mentor to Inside Sales Representatives and Sales Support.
• Achieve or exceed assigned sales quotas and goals.
• Complete required training and development objectives within the assigned time frame and stay up to date with new features and product launches.
• Ability to travel once a month for face-to-face meetings.
• Perform other duties as assigned.
Qualifications
Education:
Bachelor's degree from a four-year college or university with emphasis in Business or a related field,
preferred; or equivalent combination of education and experience.
Experience:
A minimum of 7 years of advanced support sales or inside sales experience in the information
technology industry; data center industry experience preferred.
Skills/Knowledge/Abilities:
• Project management skills, including planning, organizing, and coordinating tasks.
• Computer proficiency with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint), and experience with Salesforce.com preferred.
• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company, including Finance, Engineering, Marketing, and Sales.
• Strong organizational and planning skills and the ability to work independently.
• Strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities.
• Excellent verbal and written communication skills and the ability to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus, extract necessary information, and validate understanding of the information.
• Must be highly collaborative and able to work in a team-based environment. Promote an environment that encourages cohesiveness and fosters trust and open communication with teams, peers, and all business partners.
• Must have solid business acumen and understanding of a variety of functional areas within the business.
• Strong organizational and planning skills and the ability to work independently.
• Position will require travel; the employee must be able to travel up to 4x a year.
