Salary : $72,731.00 - $112,742.00 Annually
Location : 101 City Hall Plaza, Durham, NC
Job Type: Full time with benefits
Remote Employment: Flexible/Hybrid
Job Number: 26-06191
Department: Planning & Development
Opening Date: 11/02/2026
Closing Date: 11/30/2026 11:59 PM Eastern
Position DescriptionResponsible for providing advanced professional analysis and project management on GIS projects, ESRI web based mapping and applications, low tier tech support and related initiatives including researching and evaluating new processes and technologies.
Additional minor duties will include providing fiscal analyses for purchases and assisting with budget development and administration for department technology; overseeing the technology procurement process; serving as project manager for implementation, preparing project plans; troubleshooting and maintaining hardware and software; providing training; extracting data, and writing reports; coordinating with vendors; designing, developing, and maintaining databases and web pages; and maintaining documentation and records.
This position will be devoted to providing GIS and technical support, administration, and maintenance of a department's technology systems and equipment, including user support, data management, and data extraction/analysis for the Planning & Development Department.
Duties/Responsibilities - Provides advanced professional analysis and project management on special projects, technology and related initiatives; work involves managing projects, including preparing project scopes, developing work plans, and mitigating risks; analyzing business and technology needs; testing, reviewing, and evaluating systems; designing and implementing technology solutions; designing, developing, and maintaining specialized databases; coordinating and performing technology support operations; troubleshooting related issues; and ensures compliance with policies and procedures.
- Prepares, maintains, reviews, and/or submits reports, project and other plans, maps, records, presentations, and other documents; designs, develops, and maintains databases and webpages; researches, compiles, extracts, digitizes, and presents information; and reviews work for accuracy, completeness and compliance with contracts, and applicable regulations, policies, and procedures.
- Administers the procurement process for technology projects; assists with developing and administering budgets; researches and evaluates new technology systems and products; researches, analyzes, and reports on financial, vendor, and related data; prepares cost estimates and financial forecasts; and makes budget- and procurement recommendation.
- Collaborates with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings; provides technical assistance and subject-matter expertise in person, via phone or online systems; prepares and conducts training; assesses and/or coordinates technology, business, and/or project needs and operations; coordinates and conducts product demos and trials; and implements new technologies and processes.
Planning and Development Department specific Duties/Responsibilities- GIS Web Mapping Services and Data Management: Develop, configure, maintain, and enhance GIS web maps, applications, portals, and dashboards to support staff and public-facing needs. Organize, document, and maintain GIS projects and datasets using clear metadata, intuitive field structures, and consistent recordkeeping practices. Ensure geospatial information is shared in ways that promote accessibility, transparency, data integrity, and appropriate security, while identifying opportunities to improve workflows and expand GIS capabilities across work groups.
- GIS Programming and Automation: Develop, implement, and maintain Python scripts, geoprocessing models, and automated workflows to streamline GIS operations, improve data processing efficiency, reduce repetitive manual tasks, and enhance the accuracy and consistency of departmental processes. Identify opportunities to apply scripting and model-building techniques to improve existing workflows and support the integration of GIS with other data systems and applications.
- Statistical Analysis and GIS-Based Modeling: Apply statistical methods and GIS analytical techniques to evaluate historical trends, identify patterns and relationships, develop projections, and support data-driven decision-making. Design and maintain datasets and analytical tools that expand the department's capacity to track, analyze, and interpret information beyond existing reporting systems and program-specific databases. Develop repeatable analytical processes and reporting tools to support forecasting, performance measurement, long-term planning, and the identification of emerging trends.
Minimum Qualifications & Experience - Bachelor's degree in computer science, information technology, GIS, or directly related field,
- Five years of related professional GIS experience.
Additional Preferred Skills- Demographic Research and Population Estimates: Conduct demographic research and develop population estimates, projections, and related analyses to support departmental planning, community development, resource allocation, and policy decisions. Utilize GIS, census data, and other reliable data sources to analyze population trends, demographic characteristics, and geographic patterns, translating findings into maps, reports, and other accessible resources that inform departmental initiatives and community needs.
- ArcGIS Online (AGOL) Mapping and Applications: knowledge and understanding of how to create, use, and maintain various applications in ESRI's AGOL suite, including Survey123, Experience Builder, Story Maps, applications and functions.
- Artificial Intelligence (AI) and Process Improvement: Evaluate and identify opportunities to leverage artificial intelligence, automation, and emerging technologies to improve departmental operations, data analysis, reporting, and service delivery, in coordination with Technology Services (TS) and applicable City policies and permissions. Support the research, development, testing, and implementation of AI-enabled tools and innovative workflows that increase efficiency, improve decision-making, and expand the City's analytical capabilities.
Benefits - General Full-Time Employees - 12-13 paid holidays per year
- 13 standard work days of vacation per year
- 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
- 2 weeks paid military leave per year
- Medical, dental, vision, and supplemental life insurance plans
- State and City retirement plans
- Short and long term disability plans
- Paid temporary disability leave for specified conditions
- City contribution of 13.6% into the N.C. State Retirement System
- Paid funeral leave
- Employee Assistance Program - personal and family counseling
- Paid life insurance equal to annual salary
- 48 hours for volunteer work each year*
- 4 hours parental leave each year
- Workman's Compensation Insurance
- 457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year) - 401(k) retirement plan (5.0% of salary)
- State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period) - 401(k) retirement plan (5.0% of salary)
- State retirement plan effective first day of the month following date of hire
- Health insurance effective first day of the month following date of hire
- Dental and life insurance, after one year of service
- Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- Facebook
- LinkedIn
- GlassDoor
- governmentjobs.com
- Monster.com
- Indeed.com
- Employment Security Commission
- Magazine/Newspaper
- Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
04
How many years of related professional GIS experience do you have?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 5 years of related experience
- 5 years but less than 9 years of related experience
- 9 years but less than 13 years of related experience
- 13 or more years of related experience
05
How many years of experience do you have using ESRI ArcGIS Pro?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 3 years
- 3 years but less than 5 years
- 5 or more years
06
How many years of experience do you have with ESRI Online Web Applications?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 3 years
- 3 years but less than 5 years
- 5 or more years
07
Do you have experience with Demographic Research and Population Estimates?
08
Do you have experience with Artificial Intelligence (AI) and Process Improvement?
Required Question
