Gestionnaire de comptes clés / Key Account Manager

Key Account Manager

Manages an assigned account, or group of accounts, with the primary responsibility to create value for the assigned customers through the technical service they provide; and identifying new product opportunities and selling to existing customers. The Key Account Manager's sole focus is to maintain revenue, price capture and to improve gross profit. The Key Account Manager may work on attaining new business where appropriate.

• Maintain and build assigned business relationships.
• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Sell new business and new applications in your territory - develop and implement sales plans on new opportunities.
• Works closely with extended commercial team (ie Corporate Accounts, Regional Marketing, Pricing, and Applications) to understand business requirements and market needs.
• Manage profitability of the account (pump settings, pricing, accounts receivable).
• Establish, maintain and prioritize an accurate and current sales funnel.
• Review territory applications and processes/procedures for safety improvements.
• Independently performs non-routine and moderately complex assignments.
• Conducts research assignments, evaluate processes, analyzes data, and may develop recommendations.
• In a technical position, all recommendations should be driven by technical analysis.
• May provide leadership and direction to lower-level employees.
• Achieve customer satisfaction to ensure optimal retention of existing business and growth of new business.

Qualifications:

• Bachelor's Degree in Science or another technical field; relevant industry experience may be considered in lieu of a technical degree.
• Bilingual in French and English preferred.
• Ability to travel 15-20% within the territory, including Montre9al, Gatineau, Ottawa, Cornwall, Napanee, Timmins, Ontario.
• 3-5 years of experience in industrial water treatment solutions; direct water treatment experience strongly preferred.
• Comfortable working in mid- to heavy-industrial environments.
• Demonstrated success solving complex and non-routine technical problems.
• Experience managing complex projects and multiple priorities.
• Strong relationship-building and customer management skills.
• Proven ability to learn and apply new concepts, technologies, and solutions.
• Ability to work independently and provide leadership, coaching, or influence to indirect reports and cross-functional teams.
• Experience working effectively across multiple organizational levels to achieve business objectives.
• Experience utilizing a consultative sales approach and managing strategic customer relationships.

Gestionnaire de comptes cle9s

Le titulaire du poste est responsable d'un ou de plusieurs comptes assigne9s. Sa principale responsabilite9 consiste cre9er de la valeur pour les clients gre2ce au service technique offert, tout en identifiant de nouvelles opportunite9s de produits et en de9veloppant les ventes aupre8s de la cliente8le existante. L'objectif premier du Gestionnaire de comptes cle9s est de maintenir les revenus, optimiser la re9alisation des prix et ame9liorer la rentabilite9 brute des comptes. Au besoin, il peut galement participer au de9veloppement de nouvelles affaires.

Responsabilite9s principales

• Maintenir et de9velopper les relations d'affaires avec les clients attitre9s.
• Examiner les programmes de traitement et les proce9de9s chez les clients du territoire afin d'assurer leur efficacite9 au moyen d'analyses, d'essais et d'un suivi re9gulier, favorisant ainsi la satisfaction et la fide9lisation de la cliente8le.
• De9velopper de nouvelles affaires et promouvoir de nouvelles applications sur le territoire; laborer et mettre en
  53uvre des plans de vente pour les nouvelles opportunite9s.
• Collaborer troitement avec l'quipe commerciale largie (comptes corporatifs, marketing re9gional, tarification et applications) afin de comprendre les besoins d'affaires et les exigences du marche9.
• Ge9rer la rentabilite9 des comptes (re9glages des pompes, tarification, comptes recevoir).
• Maintenir un pipeline de ventes pre9cis, jour et priorite9.
• Re9viser les applications, proce9de9s et proce9dures du territoire afin d'identifier des ame9liorations en matie8re de sante9 et se9curite9.
• Re9aliser de fae7on autonome des mandats non routiniers et de complexite9 mode9re9e.
• Effectuer des recherches, valuer des proce9de9s, analyser des donne9es et formuler des recommandations au besoin.
• Dans un rf4le caracte8re technique, toutes les recommandations doivent tre fonde9es sur une analyse technique rigoureuse.
• Offrir du leadership et du mentorat aux employe9s de niveau infe9rieur lorsque requis.
• Assurer un haut niveau de satisfaction de la cliente8le afin de maximiser la re9tention des affaires existantes et soutenir la croissance de nouvelles affaires.

Qualifications requises

• Baccalaure9at en sciences ou dans un domaine technique connexe. Une expe9rience pertinente pourrait tre conside9re9e en remplacement d'un diplf4me dans un domaine technique.
• Bilinguisme frane7ais-anglais, un atout important.
• Capacite9 voyager de 15 % 20 % du temps dans les re9gions de Montre9al, Gatineau, Ottawa, Cornwall, Napanee, Timmins.
• De 3 5 ans d'expe9rience dans les solutions de traitement des eaux industrielles; une expe9rience en traitement de l'eau est fortement privile9gie9e.
• Capacite9 travailler efficacement dans un environnement industriel de moyenne forte intensite9.
• Expe9rience de9montre9e dans la re9solution de proble8mes techniques complexes et non routiniers.
• Expe9rience en gestion de projets complexes.
• Excellentes aptitudes en de9veloppement et en gestion de relations d'affaires.

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We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include health, dental, vision and a defined contribution pension plan, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

The expected compensation range for this position is between $75,220.00 and 100,290.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.
Regulatory Disclosure

This posting is for an existing vacancy.

We do not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants.