About the RoleWe're looking for a Geospatial Support & Operations Manager to help build our Houston support operation. You'll be a go-to resource for customers, helping them get started with our systems, understand the right workflows, troubleshoot day-to-day issues, and use our technology confidently in the field.
This role combines
geospatial product knowledge, customer training and support, and day-to-day operational ownership. Alongside supporting customers remotely and on-site, you'll coordinate equipment readiness, inventory, shipments, returns, and replacements.
This is a great opportunity for someone who enjoys helping customers adopt technical products and taking ownership of a local operation as it grows.
What You'll Do- Own day-to-day customer support. Help customers resolve questions and issues related to system setup, positioning, software workflows, and equipment use. Keep customers informed and follow issues through to resolution.
- Deliver customer training and onboarding. Train operators and customer teams remotely and at job sites, explaining how to set up, operate, and troubleshoot our systems in their daily work.
- Apply geospatial knowledge in the field. Help customers understand how our technology fits into their surveying, positioning, and construction-layout workflows, and identify setup or operational issues that affect successful use.
- Coordinate advanced support and equipment replacements. Gather clear information about issues, document troubleshooting steps, and escalate mechanical or advanced technical problems to Engineering and Level 2 support. Arrange swaps or replacements when appropriate.
- Run the local support operation. Maintain organized equipment and inventory records, track available and returned units, and coordinate shipping, receiving, and customer deployment needs.
- Maintain equipment readiness and quality. Perform standard setup, functionality, and readiness checks using established procedures before equipment is shipped or provided to customers.
- Improve support processes and documentation. Maintain support records, develop practical troubleshooting guides and training materials, and help establish consistent operating procedures for the Houston location.
- Partner across the business. Work with Sales, Customer Success, Operations, and Engineering to support customer handoffs, equip customer-facing teammates to handle routine field tasks, and share feedback that improves our products and service.
What We're Looking For- Relevant experience with geospatial technology, surveying, GNSS/GPS positioning, construction layout, machine control, or closely related technical products.
- Experience providing customer-facing technical support, product training, applications support, or equipment onboarding.
- The ability to troubleshoot systematically, distinguish setup or user-workflow issues from problems requiring advanced support, and communicate clear findings to the right team.
- Strong communication skills and the ability to explain technical concepts to customers with different levels of experience.
- Excellent organization and follow-through, with the ability to manage support requests, equipment readiness, inventory, and daily operational priorities.
- A practical, service-oriented approach: comfortable working independently, supporting customers under pressure, and taking ownership without needing a rigid process for every situation.
- Willingness to work on-site in Houston and travel to customer locations for training and support, with a valid driver's license.
What You'll Get- A high-impact role in a fast-growing robotics startup.
- Opportunity to shape customer experience and influence product roadmap through field feedback.
- Competitive salary + performance-based incentives.
- Equity / stock options.
- Health, dental, and vision benefits.
