GENERAL MGR

General Manager, Canada

General Purpose of the Position:

The General Manager, IGS Canada is based in Canada and reports to IGS corporate senior leadership. The role leads strategic business development and day-to-day operations for IGS across Canada, including all Canadian locations.

Essential Duties and Responsibilities:

• Ensure compliance with applicable federal and provincial laws, including employment standards, occupational health and safety, and corporate governance requirements.
• Oversee business registrations, licensing, and renewals at the federal, provincial, and municipal levels.
• Support banking, taxation, and statutory filings in partnership with IGS Finance.
• Approve hiring and termination decisions in partnership with IGS HR.
• Oversee work permit and immigration compliance for foreign workers in partnership with IGS HR.

Skills and Abilities Required:

• Fluency in English required; French is an asset, particularly for operations in Quebec.

Contacts:

• External legal counsel and chartered professional accountants (CPAs).
• Federal and provincial government and regulatory bodies.

Effort/Working Conditions:

• Travel across Canadian locations and to client sites, with occasional international travel; work may range from office settings to industrial and warehouse facilities.

Education and Experience Required:

• Proven track record overseeing multi-location operations in Canada.
• Working knowledge of Canadian employment, commercial, and corporate practices.

Critical features of this job are described below. They are not meant to be all inclusive and are subject to change at any time due to reasonable accommodation or other business reasons.

General Purpose of the Position:

The General Manager leads, manages, and oversees the sale, delivery, and execution of all IGS products and service offerings within their assigned country or region, and has full P&L oversight and responsibility for that business unit. The General Manager drives sustainable, profitable growth through strong leadership, commercial excellence, and operational alignment, including development of activities in new geographies. The General Manager also supports the sale, delivery, and execution of products and projects outside their region by assigning local resources as needed, under the direction of the International Management team.

Essential Duties and Responsibilities:

Strategic

• Serve as an active member of the regional leadership team, providing input on high-impact decisions affecting growth and profitability.
• Develop and execute the business unit strategy to deliver revenue, EBITDA, and margin targets.
• Identify and capitalize on new markets, partnerships, and customer opportunities to expand IGS's footprint.
• Participate actively in key strategic business initiatives, which are usually project-based, including integration of acquisitions or new product lines where applicable.
• Share regional market insights and present growth opportunities to regional and corporate leadership.
• Proactively identify and report external factors that may affect business development and delivery activities.

Commercial and Business Development

• Take ownership of business unit sales activity and direct company resources to maximize profitable growth.
• Build and execute a go-to-market plan aligned with IGS's strategic priorities.
• Establish and maintain relationships with customers, distributors, and agents; manage existing agents and on-board new agents as needed.
• Guide pricing strategy, contract negotiation, and customer proposals to ensure competitiveness and profitability.
• Partner with global marketing and technical teams to develop targeted campaigns and new applications.
• Monitor sales pipeline performance and ensure effective use of Salesforce or other CRM systems.

Operational Oversight

• Coordinate closely with Operations to ensure effective project execution, safety, and quality outcomes.
• Drive a consistent focus on safety within the business unit, achieving continuous improvement in safety performance metrics.
• Provide technical input and advice regarding materials and work scope for IGS product and service lines on a case-by-case basis, ensuring application processes and material usage are consistent with prescribed use.
• Promote frequent communication between Operations management and project personnel during project execution to drive accountability.
• Oversee cost management, forecasting, and operational performance tracking for the business unit.
• Promote a culture of continuous improvement, accountability, and fiscal discipline ("spend IGS's money as if it were your own"), including post-job analysis and costing and lessons learned.
• Ensure business unit operations are managed consistently with IGS global processes, standards, and objectives.

People Leadership

• Build, lead, and develop a high-performing team committed to safety, hard work, respect, customer orientation, trust, and accountability.
• Recruit, interview, and select staff based on their technical and personal abilities, in partnership with HR.
• Oversee professional development, performance management, and succession planning for direct reports, and ensure performance management cascades through the organization.
• Develop the local talent pool in support of global operations, and integrate local teams into IGS global operations, including training on IGS methods and standards.

Governance and Compliance

• Ensure the business unit complies with applicable local laws and regulations, safety standards, and IGS policies.
• Authorize and sign contracts and commercial documents within the limits of the IGS Delegation of Authority, with support from IGS Legal and Commercial teams.
• Any authority to act as the company's legal representative (for example, under a power of attorney) applies only where stated in the Country Addendum, and only within the scope of the formal corporate instrument granting that authority.

Performance Measures:

Performance is evaluated against business unit revenue and EBITDA targets, safety performance, and other objectives set annually in alignment with the Company's strategic goals. Eligibility for incentive programs is governed by the terms of the applicable IGS incentive plan.

Organizational Structure:

• IGS operates a matrixed organizational structure in which certain functions are managed globally under their respective departments: HR, Safety, Finance, Legal, Marketing, Product Management, and Global Operations.
• The General Manager does not oversee these functions but partners with them to achieve the required outcomes for the global business.
• Where a Country Addendum assigns the General Manager local authority in one of these areas (for example, approving hires and terminations, or managing local banking and registrations), that authority is exercised in partnership with, and in accordance with the policies of, the relevant global function.

Skills and Abilities Required:

• Extensive technical expertise in IGS's and its customers' lines of business, including materials, processes, equipment, and related areas.
• Knowledge of industrial sales processes and techniques, including marketing, prospecting, estimating, developing proposals, sales presentations, and closing.
• Strong business acumen at strategic, tactical, and operational levels.
• Ability to lead and manage people and projects, including teams in a highly matrixed organizational structure.
• Ability to work effectively with technical experts as well as commercial specialists.
• Cultural awareness to be effective in international settings, and the ability to adapt communication and leadership style accordingly.
• Excellent interpersonal, oral, and written communication skills.
• Strong analytical, problem-solving, organizational, and time management skills.
• Proficiency in Microsoft Office applications, including Project, and CRM systems (Salesforce preferred).

Contacts:

• Frequent contact with customers, prospects, industry partners, and client technical staff.
• Frequent contact with all levels of internal colleagues, including the global senior operations team.
• Contact with external advisors, regulators, and financial institutions as described in the Country Addendum.

Decision/Judgment:

• Decisions are guided by a general understanding of the company's mission, vision, values, standards of operation, and mutually determined strategies and objectives.
• Extensive judgment is required to interpret information and react to situations.
• Significant autonomous decision-making authority within the IGS Delegation of Authority, with guidance from the position's manager and corporate leadership as needed.

Effort/Working Conditions:

• High degree of mental engagement is required.
• Work is performed in a mix of office, home office, and business travel environments, including customer sites.
• Some work is performed at industrial plant locations and may involve moderate degrees of hazardous conditions, including extreme temperature variations, work at heights, work in confined spaces, and exposure to hazardous chemicals.
• Travel, including international travel, is required; the expected level is stated in the Country Addendum.
• Variable schedule, including extended hours as needed; on-call work required.
• IGS headquarters is based in the United States.

Education and Experience Required:

• Bachelor's degree required, ideally in Engineering, Business, or a technical field, or equivalent knowledge.
• MBA or post-graduate qualification in business administration preferred.
• 10+ years' progressive experience in industrial services, coatings, materials, or related industries, including 5+ years' in leadership roles.
• Proven record of P&L ownership and business growth.
• Experience in field operations similar to IGS operations preferred.