POSITION SUMMARYThe General Manager is responsible for planning, directing, and coordinating all retail store operations within an assigned airport location. This role provides strategic leadership focused on driving operational excellence, maximizing profitability, enhancing the guest experience, and developing high-performing teams.
The General Manager serves as a visible leader within the operation and is accountable for sales growth, financial performance, staffing, compliance, merchandising execution, operational standards, and overall location performance. This role fosters a culture of accountability, collaboration, engagement, and first-class customer service while maintaining strong relationships with airport authorities, business partners, vendors, and corporate stakeholders.
The General Manager leads by example, promotes continuous development, and is committed to building bench strength, improving operational efficiency, and driving results through innovation and strategic execution.
POSITION QUALIFICATIONS- Bachelor's Degree preferred.
- Minimum of five (5) years of merchandising, operations, and personnel management experience in a retail leadership role within a department, specialty, or airport retail environment.
- Strong understanding of first-class customer service principles and operational leadership.
- Proven ability to lead teams, manage financial performance, and drive operational results in a fast-paced environment.
- Ability to analyze operational and financial data to support decision-making and profitability.
- Excellent communication, leadership, organizational, and relationship-building skills.
- Proficiency in Microsoft Office Suite and operational systems related to retail management.
- Ability to work flexible hours in a 7/365 operational environment based on business needs.
- Belief in and commitment to The Paradies Lagardère Mission Statement and Core Values.
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