Description:
The General Manager (GM) is responsible for managing all aspects of the business to ensure that Guests are delighted with a fast, friendly, fresh, clean, and in-stock shopping experience. The GM is responsible for achieving performance targets, providing craveable food and beverage offerings in a food safe environment, and improving financial performance year-over-year through the Plan to Win Strategy and demonstration of core values. The GM accomplishes these results in a Staffed, Stable & Scheduled environment by providing a consistent Team Member experience through training, coaching, and recognition, while fostering a safety culture by Believing in Zero.
Requirements:
Essential Job Functions (Responsible to)
• Drive a safety culture by ensuring a clean, organized, and safe environment for all Team Members and Guests. Ensure proper procedure is followed relating to safety, accidents, and incidents including reporting, investigations, and documentation
• Create a place of welcoming and belonging for our Guests and Team Members
• Oversees the daily execution of the Store Operating System through management of the Game Plans to deliver a consistent Guest/brand experience that enables the store to achieve performance targets and improve financial performance
• Grow top line P&L performance and control key financial lines; understand reports and how the information can impact and/or increase sales; develop plans to correct budget misses, measure and track plan effectiveness, and ultimately achieve budget in a timely manner, complete required reports either in writing or via computer entry
• Track and manage inventory through count execution and submitting accurate orders to remain in stock
• Delegate tasks to subordinate Team Members and follow up to ensure proper completion
• Engage and lead company initiatives
• Oversee food production to ensure food safety requirements are consistently met and that par levels are maintained for a craveable and consistent offering, while growing sales and controlling waste
• Develop well trained Team Members by following Thorntons' training processes as prescribed while demonstrating and teaching our core values.
• Support and guide team members through career path while holding Team Members to a high standard of execution through coaching and accountability via Thorntons' Progressive Discipline Process
• Recruit, interview, hire and schedule all Team Members to ensure adequate coverage for all shifts while complying with meal and rest break requirements
• Train and empower Team Members to de-escalate guest service issues
• Communicates with Team Members in a positive manner that motivates and inspires them to act in accordance with Plan to Win strategy
• Comply with all federal, state, and local inspectors by taking immediate and appropriate action, and communicating and maintaining records of all inspections, certificates, and necessary records
• Promote sales and profits working within the local community to partner and support events that extend the brand
• Regular and predictable in-person attendance
• Perform additional duties as assigned
Key Relationships
• Region Manager
• Store Manager
• Guest Service Representative
• Human Resource Manager
• Recruiter
• Trainer
• Auditor
Skills
• Demonstrates a commitment to leading by example considering no tasks as below one's position
• Uses analytical skills to identify and solve a variety of business-related problems
• Uses basic arithmetical skills to add, subtract and divide as necessary to complete financial reports, cash, inventory, etc.
• Prioritizes and distributes work to deliver objectives on time and to the highest standard
• Demonstrates a positive and approachable presence, even during stressful situations
• Recognizes positive performance, celebrates team achievements, addresses poor performance
• Takes action to remove obstacles and address problems before they impact performance and results
• Provides feedback effectively and with empathy
• Actively solicits internal and external guest feedback to improve business relationships
• Fosters team camaraderie, collaboration, and cohesion
• Uses "active listening" to understand viewpoints of others. Adjusts one's position/view to try and resolve conflict
• Values diversity and recognizes the strengths that individuals from divergent life experiences and backgrounds bring to the team
Knowledge
• Principles and processes for providing Guest Service. This includes Guest needs assessment, meeting quality standards for services, and evaluation of Guest satisfaction
• Principles and methods for displaying, promoting, and selling products or services
• Principles and procedures for personnel recruitment, selection, and training
Experience
• Minimum three (3) years single-unit management in retail and/or food and beverage industries
• Experience with the following applications a plus;
o PeopleMatter, Workday, Reflexis
o PDI, ESO
Equipment/Special Expertise
• NA
Required or Preferred Qualifications/Certifications
• High School Diploma or GED (Required)
• Must have reliable transportation
• Valid driver's license (preferred)
• Food Safety and Handling Certifications (This is preferred. If not possessed upon hire, must have the ability to obtain one)
Physical Requirements
• Must be able to climb a ladder to clean windows, stock shelves, make price changes, etc.
• Daily Standing, Pushing, Pulling, Reaching, Bending, Squatting, Climbing, Walking and Lifting up to 55 lbs.
• Occasional Sitting and Driving required.
• Exposed to extreme weather conditions and temperatures
• Long periods of standing
• Exposure to gasoline fumes and cleaning products
Some of our benefits include weekly pay, free dispensed beverage during your shift, a free meal per shift, medical, dental, vison, 401k (matching company contribution), vacation, sick leave, life insurance. For a full list of benefits and eligibility please visit https://www.exploreyourbenefits.com/retail.html.
