For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Job Summary / Purpose:Responsible for ensuring that the location complies with industry and regulatory specifications, TheKey standards, regulations, and laws. Serves as the Director of Nursing for state licensed locations. Create and enforce compliance plans and perform regulatory risk management ensuring operational compliance with all relevant regulations as well as training employees on these policies and procedures. This role involves monitoring, evaluating, and enhancing our compliance processes to uphold ethical standards, legal requirements, and company policies.
Essential Duties and Responsibilities:- Responsible for quality of resident care and develops, directs the implementation, and ensures compliance of standard of nursing practice that promotes optimum health care delivery.
- Stay abreast of local, state, and federal regulations pertinent to home care services and ensure compliance at the individual office level.
- Review documentation, processes, and procedures to ensure compliance with regulatory requirements.
- Develop and implement regulatory compliance procedures across the region
- Identify potential compliance risks and develop strategies to mitigate them. Provide guidance to staff on risk management practices.
- Act as a liaison between the individual office and the corporate compliance and human resource teams. Foster open communication channels to address compliance concerns and provide guidance to staff.
- Oversees and directly supervises all RNs, CCMs & HHA's CNAs on a regular basis in compliance with state regulations, evaluate work performance and ensure they are competent in duties and functioning within the scope of their licensure.
- Conducting in- person nursing initial and reassessments and quality assurance visits that include but are not limited to a view of Home safety assessments, the client's daily routines, the client's preferences and needs converting them into active service with a Care Plan tailored to their unique needs. The assessment includes the informal and formal support systems and caregiving needs.
- Maintains a high level of client satisfaction, responding to and resolving incidents, and otherwise ensuring that clients remain on the organization's services
- Conducts on-site reviews, audits and compiles reports on findings and corrective actions.
- Designs and manages continuous quality improvement initiatives
- Develop and implement plans for compliance with new regulations or laws that may affect the company's operations
- Create and maintain monthly reports on missing paperwork for caregivers and clients; terminations per QI
- Enforce compliance with policies and procedures by conducting investigations into possible violations
- Conduct regular reviews of policies, training, communications, and other components of the compliance program to ensure continuous improvement.
- Maintain the certification and licensing documents
- Maintain Emergency/Incident and Complaint and Compliance Binders to include community specific binders
- Manage employee incident reporting and workers compensation claims
- Prepare applicable documentation for regulatory visits and be present for a regulatory visit as needed
- Establishes best practices for compliance and communicates compliance standards across the Region
- Analyze data and feedback to identify trends, areas for improvement and opportunities for enhancing service delivery.
- Identify inefficiencies or gaps in service delivery processes and work collaboratively with relevant stakeholders to develop and implement solutions.
- Other duties as assigned
Required Skills, Education, and Certifications:- Current Registered Nurse license in the state of employment; continued employment is contingent upon maintaining active license in good standing; BSN preferred
- 5 years experience in health care, elder care, social work, or related industry preferred
- Three years experience managing compliance , or similar role.
- Extensive knowledge of industry regulations and governing laws.
- Tech-savvy, comfortable with heavy email, spreadsheets, Microsoft Office, and Google products
Preferred Skills, Education, and Certifications:- Excellent written and verbal communication skills
- Strong analytical and critical thinking skills
- Documenting and reporting skills
Physical Requirements:- Ability to lift and carry up to 15-20 pounds
- Ability to sit, stand and walk for a prolonged period of time throughout the workday
- Business Travel as required - Approximately 10-20%
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons in performing the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Benefits for full time employees - Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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