We are seeking an experienced, results-driven
General Manager to lead and oversee branch operations in Raleigh, North Carolina. This is a key leadership role within a fast-paced pool construction, renovation, and specialty-trade environment, responsible for driving operational excellence, financial performance, team development, and exceptional customer satisfaction.
The ideal candidate is a hands-on, results-driven leader with experience managing complex operations and diverse teams, preferably within aquatics, construction, field services, facilities, commercial services, or another operationally intensive business. This individual should be comfortable managing a P&L, leading teams, building strong customer relationships, and identifying opportunities to improve profitability. As General Manager, you will provide strategic and hands-on leadership across all areas of the branch, and will be responsible for optimizing branch performance, developing and retaining a high-performing workforce, and ensuring compliance with applicable safety, transportation, and regulatory requirements.
Key ResponsibilitiesBranch Operations Management- Oversee daily operations across all construction and renovation projects, ensuring adherence to schedules, budgets, and quality standards.
- Manage project workflows, including planning, estimating, bidding, job costing, and resource allocation.
- Monitor branch P&L, budgets, and key financial metrics; provide insights for improvement.
- Ensure operational compliance with OSHA standards, local building codes, and company policies.
- Oversee warehouse operations, material procurement, inventory management, and fleet/equipment maintenance.
Project & Client Management
- Build and maintain strong client and subcontractor relationships to facilitate repeat business and referrals.
- Monitor project execution, ensuring timelines, budgets, and quality expectations are met.
- Handle customer inquiries, complaints, and warranty issues with professionalism.
- Collaborate with sales and account management teams on new opportunities and growth initiatives.
People Leadership
- Supervise, coach, and support branch staff, including project managers, crews, warehouse, and administrative personnel.
- Lead recruiting, hiring, onboarding, and workforce planning initiatives.
- Promote a culture of safety, accountability, teamwork, and professional development.
- Conduct performance evaluations, corrective actions, and ongoing staff support.
Safety & Compliance
- Implement and enforce OSHA and company safety policies across all projects and sites.
- Ensure proper documentation for audits, inspections, and compliance reporting.
- Oversee fleet, tools, and equipment for safe operation and regulatory compliance.
- Supervise and support CDL drivers assigned to the branch, ensuring compliance with DOT, FMCSA, and Company transportation and safety requirements.
- Oversee fleet safety practices, including vehicle inspections, maintenance schedules, and accident reporting procedures.
- Participate in or lead investigations and corrective actions related to vehicle incidents involving branch personnel.
Special Projects
- Lead or participate in branch- or company-level initiatives as assigned.
Skills & Qualifications- 5+ years of experience in operations management, preferably in construction, renovation, or specialty trades
- Proven leadership and team management experience.
- Strong financial acumen, including budgeting, P&L management, and forecasting.
- Knowledge of construction processes, project management, and building codes.
- Familiarity with OSHA regulations, safety protocols, and compliance requirements.
- Proficiency with project management and operational software (e.g., Procore, Buildertrend, ERP systems).
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
- Maintain a valid driver's license and be eligible to operate a company-owned or personal vehicle for business purposes.
- Travel regularly to job sites, branch locations, vendor facilities, and client meetings as required by business needs.
- Maintain an acceptable motor vehicle record in accordance with Company standards.
- Continue to strive for EXCELLENCE in all you do!
Location & Schedule Requirements- Full-time position based out of our company office located in Raleigh, NC
- Occasional overtime, or extended hours, including weekends, may be required based on project demands.
- Frequent visits to job sites may be required.
Physical Requirements- Frequent walking, standing, and exposure to outdoor construction conditions.
- Occasional lifting of materials, tools, or equipment up to 25-50 pounds.
- Use of standard office equipment such as computers, phones, and printers.
BenefitsBy joining The Amenity Collective, you will be part of a thriving culture grounded in Safety, Excellence, Passion, Boldness, and Partnership. We foster a fun, friendly, and professional environment dedicated to inspiring and creating happier, healthier moments each day. Additional benefits include:
- Growth & development opportunities
- Paid Time Off including paid vacation days, sick days, floating holidays, and company holidays
- Comprehensive health benefits package including access to medical, vision and dental coverage
- Employee Assistance Program
- Ancillary benefits including short-term and long-term disability insurance, life insurance, critical illness, and accident insurance
- 401(k) benefits with a company match and access to financial wellness educational materials & resources
Additional InformationThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
