10+ years in senior leadership roles, preferably in 3PL multi-client environments
Strong background in Customer Relationship Management and strategic partnerships
Six Sigma/LEAN certification preferred
Bachelor's degree in business, engineering, or related field; Master's preferred
Experience in complex environments, High Reliability Organization (HRO) experience is a plus
Responsibilities
Manage daily operations metrics and escalate service opportunities
Lead continuous improvement initiatives
Assist in building and executing the annual financial plan
Collaborate with cross-functional teams to develop best practices
Inspire and influence team members to achieve results
Benefits
Opportunities for professional development and training
Supportive work environment that values integrity and ethics
Access to a network of experienced leaders and mentors
Engagement in strategic initiatives that drive company success
Focus on teamwork and collaboration across departments
Full Job Description
Job Summary:
This position contributes to Sunland's success by leading the design and implementation of distribution processes and systems across the customer's operation and network. Facility development of processes and systems that are cost-effective and that accommodate growth and generate value for Sunland's customers. Models and acts in accordance with Sunland's core values.
As a General Manager, you will.
Manage day to day operations metrics compliance and escalation of service opportunities within a high growth multi-client environment.
Lead and develop continuous improvement ideas.
Assist in building annual financial plan and execution of monthly PL statement analysis and review.
Work cross-functionally with the Director of Operations and other Sunland leaders to develop best practices and operational opportunities.
Inspire and influence other to achieve results.
Summary of Key Responsibilities and Essential Job Functions
Included but are not limited to the following:
Leadership
Setting goals for your team.
Developing organizational capability and modeling how the team works together.
Identifies and communicates key responsibilities and practices to ensure the team promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
Provides a common vision, sets priorities and defines roles and responsibilities for cross-functional teams.
Supports the implementation of company programs to ensure the success of the Company. Planning and Execution.
Developing strategic and operational plans for the team, managing execution, and measuring results within the Sunland Management System.
Communicates and consults regularly your team and your customers on key metrics and progress against strategic initiatives and preparedness for growth.
Plan, organize and execute customer interactions within regular cadence of QBR's.
Plans and communicates strategic initiatives for the team.
Plans and manages facility processes and practices to ensure that programs are aligned with company business goals and objectives.
Prepares, communicates and educates your team on changes in policies and practices within Sunland.
Business Requirements
Providing functional expertise and executing functional responsibilities.
Develops and implements reporting processes to communicate project status to project teams and other stakeholders.
Leads design and implementation of common distribution processes and systems across your facility.
Ensures that processes and systems improve service, gain efficiencies, increase capacity and reduce costs.
Uses problem-solving and alternatives analysis methodologies to assess the financial and operational impact of business initiatives.
Assesses critical information required to make effective decisions or recommendations for process changes.
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams.
Challenges and inspires to achieve business results.
Ensures the completion of personal goals and initiatives.
Ensures adherence to legal and operational compliance requirements.
Participates in self-training and development activities
Required Experience, Knowledge, Skills and Abilities
10 or more years of pertinent experience in senior leadership operations roles - including experience within 3PL multiclient environments, across multiple industry verticals (preferred Industry vertical experience in, Automotive, B2B Retail, Industrial)
Highly adept in Customer Relationship Management in pursuit of developing Strategic Partnerships.
Six Sigma / LEAN Certification highly desired
Bachelor's degree in business, Engineering, or other related discipline; Masters preferred.
Experience working within a complex environment - High Reliability Organization (HRO) experience is a plus.
Team player who works productively with wide range of people
Motivated self-starter, comfortable in fast-paced environment
Experience developing and implementing business plans and goals.
Demonstrated integrity and ethical standards.
Proven history of profit and loss management to maximize financial performance.
Strong leadership, motivation and managerial skills
Manages time effectively and adapts quickly to changing priorities.
Knowledge of Microsoft Office Suite, inventory/warehouse management and distribution software
Ability to communicate clearly and concisely, both orally and in writing.
Ability to provide technical leadership.
Ability to work independently.
Ability to hold associates accountable.
Results-oriented
Ability to manage vendors and suppliers.
Strong team building skills.
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
Leadership Competencies Setting Direction
Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures strategies are aligned with company strategies.
Leadership Courage
Willing to take a managed risk to drive the business forward.
Develops a positive, respectful, productive and professional work environment.
Building and Maintaining Relationships
Establishes positive connections with others so as to facilitate the attainment of business results.
Developing for the Future- Continuously develops the competencies of both self and others.
Organizational Savvy- Understands and effectively leverages the organization to accomplish business and goals.
Achieving Measurable Results- Consistently exceeds goals, dedicated to exceeding the expectation of internal and external customers.
Core Competencies Focus- Delivers legendary service that meets and exceeds all customers' expectations.
Ethics and Integrity- Adheres to Sunland's values, beliefs and principles during good and bad times.
Composure- Remains calm, maintains perspective and responds in a professional manner when faced with tough situations.
Personal Learning- Takes personal responsibility for the continuous learning of new knowledge, skills and experiences.
Dealing with Ambiguity- Able to successfully function during times of uncertainty and changing priorities.
Decision-Making- Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment.
