Position Overview:The General Manager is accountable for the overall store experience, employee experience, operations, and results. Our ideal candidate is entrepreneurial, passionate and a proven leader. With experience managing retail businesses, the General Manager can build and motivate a team of outgoing, results-oriented sales staff.
By building strong customer relationships and growing the reputation of our brand, you know what it takes to improve the store's performance. Some would call you a trailblazer - you are not afraid of taking risks or dealing with ambiguity. You thrive in environments where you get to problem solve, be creative and overcome challenges to achieve business metrics. You see the immense value in our retail locations as billboards for the brand and take pride in improving all aspects of the store to ensure that our stores are successful within the retail cannabis landscape.
Requirements- Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal.
- Lead and inspire team members to continuously grow, learn, and evolve personally and professionally.
- Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers.
- Lead by example, setting the highest standards of professionalism, accountability, and integrity for the entire team.
- Develop and execute strategic plans to drive revenue growth, enhance customer satisfaction, and position the dispensary as a leader in the cannabis industry.
- Oversee all aspects of the business operations, ensuring seamless execution of sales, inventory management, compliance, and customer service.
- Champion a customer-first mentality, ensuring that every customer receives an unparalleled experience that exceeds their expectations.
- Monitor key performance indicators, taking proactive steps to achieve and exceed targets while adapting to market trends.
- Ensure strict adherence to local and state regulations, maintaining the highest standards of legal and ethical conduct in all dispensary activities.
- Cultivate a high performing team through training, mentorship, and ongoing professional development, while fostering adaptability and resilience in a rapidly changing environment.
- Manage budgeting, financial reporting, and cost control measures to drive profitability and sustainable business growth.
- Prioritize the health and safety of both customers and staff by enforcing sanitation protocols and security measures.
- Mediate conflict, address complex issues, and make decisions in high-pressure situations.
- Contribute to growth and staff motivation through minimum turnover; retain high level candidates.
- Implement efficient staff scheduling practices to ensure optimal coverage, resource allocations, and operational excellence.
- Implement rigorous inventory control measures to minimize shrinkage, maintain accurate stock levels, and uphold inventory integrity.
- Comply with all HR (Human Resources) policies and employee handbook; maintain detailed documentation of all HR processes.
- Oversee all areas of the store architecture and delegate accordingly.
- Attend weekly trainings to be equipped to turnkey training materials to Assistant Managers in manager meetings; meetings must be led in an engaging and influential way to energize the management team members.
- Partner with Assistant Managers to effectively communicate and delegate goals, tasks, and responsibilities to the team to ensure a smooth operational flow.
- Other duties may be assigned
Qualifications:- Minimum 21 years of age.
- 3-5 years of retail/hospitality management experience.
- Strong computer skills including proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) & comfortability with various software and databases.
- Comfortable working variable shifts, including evenings, weekends, and holidays; must be able to be on call to respond to the needs of the store.
Physical Demands:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 20 pounds at times.
- Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.
Schedule:- Be in office/on-site up to fifty (50) hours per week depending on business needs.
- 3 closing shifts a week (1 must be Friday or Saturday).
- Mandatory District meetings are held for 1.5 hour every Mondays or Tuesdays.
- Mandatory Store meetings are held for 1.25 hour every Tuesdays or Wednesdays.
Benefits- Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
- Performance-based bonus awarded on a quarterly basis.
- Excellent affordable insurance benefits (including health, dental, vision, disability, and life).
- Paid vacation.
- Paid training.
- Paid holidays.
- Company-matched 401k plan.
- Company-sponsored events and team-building activities.
- Sample incentives (when available).
- Annual employee appreciation discounts on STIIIZY merchandise.
- Employee discounts on top of already highly competitive prices.
