Location 34 Smith St, Norwalk, CT
Category General Managers and Operation Managers
Job Type Full-Time
Job Number GENER009141
OverviewPosition Title: General Manager / Market Leader
Location: Norwalk, CT
Salary: $130,000-$150,000 Per Year
Incentives: Annual/Quarterly Bonuses + Equity
The General Manager/ Market Leader is responsible for the overall productivity and profitability of the market they service. This position will balance Safety, Quality, Productivity, Employee Engagement and Market Growth to achieve business goals in the area of Sales, Customer Net Promoter Score, Employee Engagement, Profitability and Growth, including retention of current customers, addition of new customers and the expansion of Service Lines. Responsibilities include leading, coaching, developing and engaging the Sales team and support staff, to achieve profitable, sustainable growth for the market.
In this role, you will have the opportunity to work outside and visit beautiful properties. You'll apply your expertise to ensure the health and well-being of each client's landscape, as well as manage and mentor your team.
What a day is like:Your management focus will be threefold, Sales, Operations, and Administration. You will develop sales targets, monitor performance, and carry out program guidelines to achieve customer satisfaction while ultimately achieving or exceeding budgets. Your oversight of operations will ensure maximum productivity and safety. You will manage the fleet and branch resources to perform all services on time, while meeting our high standards and regulatory compliance. Finally, you will oversee the proper administration of all paperwork and data entry, implement guidelines, and initiate process improvement sessions to continually improve processes and procedures.
What kind of person are we looking for? Someone with:- Degree in Business Management or Arboriculture, Forestry, Environmental Sciences, or equivalent experience
- Successful track record of selling residential and/or commercial services through a branch based business
- Demonstrated people leadership skills, coaching, developing and retaining sales, office and hourly production team members and building a highly engaging site culture
- Previous P&L and operations management experience
- High degree of proficiency analyzing data and drawing insights to inform business decisions
- ISA Certification (or willingness to obtain)
- Management experience in the tree care industry experience preferred
- Successful candidates will excel in logistics and have experience in the day-to-day operations of a business, preferably in the tree care or landscape industries
- Business management as well as knowledge of General Tree Care, Plant Health Care or Lawn Care is preferred
Why you will love working here:- We have lots of training opportunities and will support your continuing education in the industry
- You'll work alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety
- We're collaborative, so you'll have the ability to connect and collaborate with people who are experts in the field
- We offer a competitive salary and benefits, including health and dental, paid time off, vehicle program, bonus plan, and a matched 401(K)
What is essential:- A Valid U.S. Driver's license
- Must be authorized to lawfully work in the U.S.
Physical demands of this role:- These physical demands described must be met by an employee to successfully perform the essential functions of this job. While performing the duties of the job, the employee is subject to frequently lift and/or move up to fifty (50) pounds.
We want everyone to be able to identify and achieve their own version of success, which means giving each team member the room and opportunity to grow. To ensure that everyone has the best chance to succeed, we invest heavily in training and continuing education. We make it easy for you to reach out and get the help you need, even when it's from the other side of the country. This means actively fostering a collaborative culture where we come together to learn from each other and help each other succeed. We pride ourselves on creating an environment where each employee has the resources and opportunities to advance his or her career and become a go-to subject matter expert.
That's why we often say that when you work here, you thrive here. This role pays $130,000 - $145,000/year depending on experience. We also offer full benefits, 401k, and PTO!
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