Strong verbal and written business communication skills
Proven leadership skills at both leadership and hourly levels
Knowledge of employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Responsibilities
Promote a culture of guest service and positive interactions
Anticipate and respond to guest needs promptly
Resolve guest complaints to ensure satisfaction
Coordinate programs to enhance guest service
Lead the Executive Committee to achieve property goals
Develop and manage hotel revenues and profits
Ensure compliance across all departments
Benefits
Opportunities for professional development and growth
Collaborative work environment with a focus on teamwork
Exposure to various aspects of hotel management
Potential for travel as part of the role
Dynamic work environment with diverse challenges
Full Job Description
Position Summary: The General Manager is responsible for the full operation of the hotel and all outlets, including hotel operations, food and beverage, sales, engineering, human resources and accounting. The General Manager is expected to meet all company standards and lead the 5 Key Drivers identified by the management company.
Core Responsibilities:
Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction in each interaction.
Coordinate special programs, functions and incentives to improve guest service.
Work in a cooperative and friendly manner with fellow associates.
Effectively lead the Executive Committee to reach the goals of the property.
Develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR.
Ensure the property is compliant in all departments, growing the business year over year.
Ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue.
Coach and develop leaders to exceed performance expectations.
Knowledge, Skills, and Competencies:
Bachelor's degree in Hotel Management or related business field preferred
Strong business communication skills verbal and written
Strong presentation skills and ability to lead team at leadership and hourly level
Knowledge of federal, state and local employment laws and regulations
High work ethic and self-initiative
Strong computer skills in Microsoft Suite
Some travel may be required
Regular attendance according to established guidelines
Proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
Professional image as perceived by subordinates, peers, superiors, guests and community
Must possess basic computational ability
Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Maintain calm and professional demeanor in sometimes high pressure situations
Ability to converse calmly with upset associates, superiors and guests in intense emotional situations
Ability to participate in and lead departmental and/or hotel team meetings
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Physical Requirements:
Sit, stand and walk for varying lengths of time
Lift approximately fifteen (15) pounds
Good communication skills, both written and verbal
Focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed
Physical Requirements (In-Office Role)
Ability to work in a standard office environment.
Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
Occasional standing and walking throughout the workday.
Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
Ability to communicate effectively verbally and in writing.
Occasionally required to stand, walk, bend, reach, or carry items.
Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
Ability to hear and participate in conversations and meetings, use phone and/or headset
About Remington Hotels
Remington Hotels is a hospitality company that manages and operates hotels across the United States. The company was founded in 1968 and is headquartered in Dallas, Texas. Remington Hotels offers a range of services including hotel management, development, renovation, and consulting. The company manages a portfolio of over 90 hotels and resorts, including luxury, full-service, and select-service properties. Remington Hotels is committed to providing exceptional guest experiences and delivering superior financial results for its owners and investors.
