Minimum of 10 years in retail operations management
Bachelor's degree preferred
Strong leadership and technical skills for business success
Genuine enthusiasm for serving people
Excellent verbal and written communication skills
High level of business acumen
Proven managerial success in fast-paced environments
Responsibilities
Manage retail operations for NYC Times Square Hard Rock Cafe
Drive bottom-line results through multi-dimensional operations
Lead and develop large teams to achieve business objectives
Implement effective problem-solving strategies
Ensure exceptional customer service in all interactions
Oversee financial performance while focusing on employee engagement
Communicate complex ideas clearly to various stakeholders
Benefits
Bonus plan included
Comprehensive benefits package with 401k matching
Full Job Description
Job Description:
Hard Rock International is seeking a talented Retail Rock Shop, General Manager for our NYC Times Square Hard Rock Cafe - Rock Shop. Our operators are true entrepreneurs who manage large teams, drive bottom-line results, and multi-dimensional operations that encompass fresh, made-from-scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.
This is not just another "job opportunity". So, the question is, "do you have what it takes to join the band?"
Minimum 10 years of experience in the Retail Industry (comparable years of retail operations management experience)
Bachelor's Degree preferred
Strong leadership behaviors coupled with the technical skill set to drive the business toward success.
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
High level of business acumen and common sense
Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
Must possess strong communication and listening skills, excellent speaking, reading, and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Multiple language abilities a plus, fluency in English required.
Proven track record of managerial success in a fast-paced environment by possessing the experience, ability, and knowledge to move the business forward financially while focusing on human capital.
Ability to make high-quality and complex decisions.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Compensation Offered: $120,000 and above. Including:
Bonus Plan
Comprehensive Benefits including 401k match
Physical Demands:
Ability to move throughout the Rock Shop and Cafe (standing, walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
