7+ years leading large, high-output operations teams, preferably in hands-on environments.
Proven experience in managing and developing managers and team leads.
Demonstrated success in improving quality, productivity, and retention on a large scale.
Strong judgment in staffing, prioritization, and performance management.
Experience in creating environments where talent thrives and grows.
Responsibilities
Lead and develop a large operations team and its managers.
Oversee staffing, performance, retention, and daily operations.
Ensure focus on high-priority work and resource allocation.
Create training and development programs to enhance performance.
Utilize data to identify issues and enhance quality and productivity.
Collaborate with researchers and engineers to adapt operations as needed.
Benefits
Opportunities for professional growth and development.
Dynamic work environment that adapts to research needs.
Collaborative culture with researchers and engineers.
Focus on building strong teams and retaining talent.
Full Job Description
General Manager, Research Operations
The Team
Research Operations supports the hands-on work behind our research, from collecting and evaluating data to testing and deploying our own tools and systems. The work changes quickly as our research evolves, so the team needs to be both highly organized and adaptable. The Research Operations GM leads the people and managers doing this work. They ensure teams are staffed effectively, build strong managers, and create an organization where people can perform at a high level and grow.
In this role you will
Lead and develop a large operations team and its managers.
Own staffing, performance, retention, and day-to-day operations.
Make sure people and resources are focused on the highest-priority work.
Build training and development programs that improve performance and prepare people for more complex research and deployment work.
Use data to identify problems and improve quality, productivity, and how the team operates.
Work closely with researchers and engineers to adapt the operation as their needs change.
What We Hope You'll Bring
7+ years leading large, high-output operations teams, ideally involving physical or hands-on work.
Experience managing and developing managers and team leads.
A track record of improving quality, productivity, and retention at scale.
Strong judgment around staffing, prioritization, and performance.
Experience building teams where strong people stay and grow.
Comfort working in a fast-changing, technical environment.
Bonus Points
Experience in robotics, hardware, manufacturing, logistics, or other complex physical operations.
Experience supporting research or engineering teams.
Experience building training and career development programs.
Experience with data collection, eval, or deployment operations.
