Primera is seeking a General Manager to lead our Prescott Carpet One operation. This role is responsible for profitable growth, customer satisfaction, team leadership, and daily operations across showroom sales, purchasing, installation, and service for flooring and cabinet projects.
Key Responsibilities- Manage sales, gross margins, operating expenses, budgets, and overall profitability.
- Lead showroom sales and business development, strengthening relationships with homeowners, remodelers, custom home builders, and referral partners.
- Oversee projects from estimating and product selection through ordering, scheduling, installation, service, and completion.
- Coordinate employees and subcontractors to meet scheduling, quality, and customer service expectations.
- Recruit, train, coach, and develop employees; establish clear expectations and accountability.
- Resolve escalated customer concerns, installation issues, and warranty requests.
- Monitor job costs, inventory, vendor issues, billing, and collections in partnership with corporate departments.
- Maintain an organized showroom and safe operations while ensuring accurate records and adherence to company procedures.
Qualifications- Five or more years of experience in flooring, cabinetry, building products, home improvement, or a related retail and installation business, including at least three years leading a team or location.
- Experience managing sales, margins, budgets, and operating expenses; profit and loss accountability strongly preferred.
- Experience leading sales and customer service teams and coordinating installation projects.
- Knowledge of flooring products, installation processes, and job costing; cabinet experience preferred.
- Strong leadership, communication, organization, and problem-solving skills.
- Proficiency with Microsoft Office and business systems; JobRunner, UKG, or Carpet One experience preferred.
- High school diploma or equivalent required; relevant business coursework or degree preferred.
- Valid driver's license and ability to meet company driving requirements when driving for business.
Work EnvironmentThis position works on-site in the showroom and office, with local travel to customer locations, warehouse areas, and job sites. Occasional evening or weekend availability may be required.
Duties include computer use, reviewing documents and product information, communicating with customers and employees, and moving through work areas. Essential duties may be performed with reasonable accommodation.
