5+ years of plumbing, HVAC, or home services management experience
3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager role
Experience managing service technicians and dispatch operations
Strong understanding of P&L management and operational efficiency
Familiarity with ServiceTitan or similar field service management software preferred
Entrepreneurial mindset for building and scaling a service business
Responsibilities
Oversee daily operations, dispatch, field technicians, and customer service
Manage branch profitability, budgets, labor costs, revenue, and operational KPIs
Recruit, train, coach, and develop plumbing technicians and support staff
Drive revenue growth through technician performance and customer retention
Establish operational processes for scheduling, service delivery, and quality control
Monitor key performance metrics like average ticket size and technician utilization
Ensure compliance with plumbing licensing requirements and safety standards
Benefits
Opportunities for professional development and training
Performance incentives tied to growth and profitability
Supportive work environment focused on team development
Potential for career advancement within the franchise
Engagement with ownership in strategic growth initiatives
Full Job Description
General Manager - Plumbing Operations
Location: Danbury, CT
Position Overview:
We are seeking an experienced, hands-on General Manager to oversee the daily operations, financial performance, team development, and growth of the Connecticut franchise.
This individual will be responsible for building and leading a high-performing plumbing service operation while maintaining strong customer satisfaction, technician productivity, and profitability.
Key Responsibilities:
Oversee daily operations, dispatch, field technicians, and customer service.
Manage branch profitability, budgets, labor costs, revenue, and operational KPIs.
Recruit, train, coach, and develop plumbing technicians and support staff.
Drive revenue growth through technician performance, customer retention, and sales initiatives.
Establish operational processes for scheduling, service delivery, inventory, and quality control.
Monitor average ticket size, conversion rates, callbacks, technician utilization, and gross margins.
Ensure compliance with Connecticut plumbing licensing requirements, safety standards, and company policies.
Work closely with ownership to execute growth strategies, expand service capacity, and add trucks as demand increases.
Ideal Candidate:
5+ years of plumbing, HVAC, or home services management experience.
3+ years in a General Manager, Operations Manager, Service Manager, or Branch Manager position.
Experience managing service technicians and dispatch operations.
Strong understanding of P&L management, sales performance, and operational efficiency.
Experience with ServiceTitan or similar field service management software preferred.
Entrepreneurial mindset with the ability to build and scale a service business
Recommended Base Salary: $90,000-$120,000 annually Target Total Compensation: $110,000-$150,000+ with performance incentives
