Summary:Clio acquired Corvum, a cloud-native VoIP telephony platform built exclusively for law firms. Corvum had been in Clio's app directory since 2020, many of its users were already integrated with Clio.
We are hiring a General Manager to turn that acquisition into a business and scale it across Clio's SMB base. You will be the accountable cross-functional owner of Clio Phones.
This is a build role. There is a product, an expert team, and an installed base. There is not yet a pricing architecture, a repeatable attach motion, a support model, a forecast, or an operating cadence. You will create all of it, then make it scale.
What you'll ownThe business and the plan
- Own Clio Phones performance end to end. You will own the operating metrics from day one, with full P&L ownership as the business matures
- Build the operating plan and investment model with Finance.
- Serve as Clio's market authority on legal-vertical voice - customer needs, category economics, competitive dynamics across legal-specific providers
- Run the business review cadence, own the OKRs, and report performance and recommendations to Clio's executive team
Go-to-market
- Partner with the Sales overlay
- Partner with Customer Success on implementation
- Partner on launch sequencing, positioning and demand partnership with Marketing
- Own retention and expansion, not just acquisition
People
- Lead, hire and retain domain phone experts
- Own the milestones, manage the risk, and hit the value-creation targets in the deal thesis
Telecom operations
- Voice is operationally unforgiving. An outage means a firm misses a client call
- Own number inventory and porting at volume: order accuracy, first-pass success, rejection recovery, port timelines, and port-outs treated as retention events
- Own carrier and vendor relationships - SLAs, redundancy, routing quality, rate management, invoice reconciliation against usage - and negotiate the multi-year commercial terms behind them
- Own reliability from the customer's side: uptime targets, monitoring, status page, incident escalation, post-incident review
- Own fraud controls: toll-fraud detection, spend caps, account security
Regulatory and compliance
- Own the recurring compliance calendar with Legal and Tax
- Own telecom tax filing cadence
The team
- Lead a cross-functional pod through influence, with named owners across product, engineering, sales, success, support, legal, tax and finance
- Stand up a dedicated Phones Operations team covering porting, provisioning, carrier escalation and compliance operations.
- Recruit and develop people who treat AI fluency as part of the craft
The market
- Own the partner portfolio - carriers, hardware, installation - and be the escalation point when a partner misses
- Represent Clio Phones with customers, partners, industry bodies and at Clio events
What you'll bringRequired
- 8+ years in UCaaS, VoIP, CPaaS or telecom, including 4+ years in a senior leadership role owning a voice business line or a voice operations organization
- Deep, hands-on command of number porting, carrier management, 911, and US and Canadian telecom regulation (FCC, CRTC, state commissions)
- Experience launching or scaling phones inside an SMB software company, or running voice operations at a provider serving SMB customers
- Fluency in voice economics: carrier cost, cost to serve, contribution margin, churn. You've owned a number and defended the model behind it
- Enough depth in SIP, networking and session border controllers to challenge engineering and diagnose escalations. You will not be hands-on in the stack
- Executive-level negotiation, including multi-year commercial deals with carriers or channel partners
- Demonstrated results moving GTM and engineering organizations you did not control
- Decision-making under ambiguity. Scope, org design and priorities will move, and you'll define them rather than wait
- Scrappy and structural. You'll do the work yourself when there's no one to delegate to, and build the system so you don't do it twice
- The ability to explain complex telecom problems simply to customers, reps and executives
- Credibility with a professional-services audience. Legal, legaltech or regulated-industry experience is a strong advantage
Preferred
- Launched phones inside a vertical SaaS platform
- Built a porting or voice operations team from scratch
- Integrated an acquired product and team into a larger platform
- Canadian telecom experience
What you will find here:Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include: - Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- EAP benefits for you and household members, including counseling and online resources
- 401k matching and Child Education Savings
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The on-target earnings (OTE) salary range for this role is $262,900 to $394,300 reflecting base salary plus variable compensation at 100% attainment. Variable compensation is not guaranteed and will depend on individual, team, or company performance. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.
