Omni Rancho Las Palmas Resort & SpaThis position functions as the primary, strategic business leader of the
Omni Rancho Las Palmas Resort & Spa, responsible for all aspects of the operation, including guest and associate satisfaction, club operations, human resources, financial performance, sales, and revenue generation intended to deliver a return on investment to ownership.
The
General Manager leads a team in the development and implementation of property-wide strategies and ensures implementation of brand service strategy and initiatives, with the objective of meeting or exceeding guest expectations. In addition, the General Manager builds relationships with key customers and members through personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. The General Manger is also the strategic business leader of all facets of the club operations, enhancing our esteemed membership experience. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development.
Responsibilities- Sets goals and expectations for direct reports.
- Identifies leadership and fosters career development.
- Inspires and motivates the team to achieve operational excellence.
- Creates a cohesive leadership team and positive business environment that consistently delivers results
- Develops deployment strategies to market property to continue growing market share.
- Supports the sales strategy by encouraging effective revenue management practices.
- Reviews the STR report, competitive shopping reports, and using other resources to maintain an awareness of the property's market position.
- Identifies key drivers of business success.
- Reviews sales goals and strategies to ensure alignment with positioning and pricing.
- Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
- Ensures capital expenditure funds are being budgeted and deployed effectively within the program.
- Holds staff accountable for successful performance in a positive manner.
- Utilizes an "open door" policy.
- Communicates with a clear and consistent message regarding property goals to produce desired results.
- Fosters associate engagement to provide excellent service.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Hires executive committee team members demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
- Works collaboratively with Global Sales Offices to build and nurture strong relationships to aid the business objectives of the hotel.
- Provides strategic direction and direct support to ensure the success of the group sales team.
- Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution, and guest satisfaction.
- Participates directly in risk management issues and prevention including legal and workers compensation.
- Ensure accurate revenue, expense and labor forecasts and execution.
- Creates appropriate development plans based on individual strengths, development needs, career aspirations, and abilities.
- Partners with Corporate operations and marketing to reposition the hotel and brand initiatives.
- Will orchestrate all facets of the club operations, enhancing our esteemed membership experience
- Strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development of the club operation.
Qualifications- 5+ years minimum experience as a General Manager in an upscale environment
- Previous experience in a similar environment and type of resort preferable
- Previous experience with club operations
- Previous renovation/project management experience preferred
- Strong leadership skills
- Excellent communications skills
- Able to motivate team to provide best-in-class customer service
- 10+ years of P&L responsibilities
- Bachelor's degree preferred
