Summary: General ManagerThis position is responsible for the overall management and performance of the facility including office and warehouse operations, customer relations, information technology, quality and security. In addition, the Facility Manager is accountable to achieve company financial objectives, productivity standards and personnel development.
Supervisory Responsibilities:- Manage two to ten direct reports, warehouse supervisors, and office support staff.
Salary Range: From $90,000 to $115,000
The actual pay may vary based on several factors, including professional experience, hiring location, skills, and competencies.
Duties and Responsibilities:- Operations: Develop and direct all managers/supervisors to ensure the efficient and cost-effective operation and utilization of the facility. Oversee all distribution services including receiving, storing, shipping, handling returned / damaged goods, special projects, maintenance and administrative activities to ensure customer requirements are met. Oversee job assignments and labor schedules. Plan long-range labor needs based on sales forecasts and input from management. Focus on continuous improvement and make recommendations to senior management on programs to improve operations.
- Labor Management: Direct the operations of warehouse managers/supervisors to achieve prescribed objectives. Develop and maintain a productive work team by creating programs for hiring training and professional development. Match the skill and background of personnel to the work required. Apply sound communication and motivational techniques, create programs to supervise, counsel and discipline associates. Implement an appropriate performance evaluation system for recommending promotions, wage increases and terminations.
- Equipment / Safety: Ensure that procedures are in place of the efficient operation and utilization of all warehouse equipment. Direct programs to ensure the safety of all personnel, equipment and property. Provide safety instructions to personnel as needed. Report all work-related injuries immediately. Provide immediate medical attention to injured employees as necessary. Ensure compliance with appropriate government regulations.
- Relationship Management: Continually maintain a professional and courteous relationship with all customers, vendors and support personnel. Audit operations to ensure service standards and Key Performance Indicators (KPI) are being met. Establish clear objectives and goals for vendors and support personnel. Meet with customers to discuss performance against KPI's and improvement opportunities.
- Inventory Management: Ensure current and accurate inventory control for all products. Develop a space utilization plan to meet prescribed cost and service standards. Monitor the space layout plan to ensure it continues to meet company standards. Develop and implement an effective product locator system and update as necessary.
- Information Technology: Ensure the creation of the necessary warehouse information systems to meet company objectives and facilitate the efficient operations of the warehouse. Ensure that necessary changes in hardware and software are provided. Remain knowledgeable regarding changes in hardware and software technology.
- Security: Ensure the security of the facility, its environs, employees and contents. Conduct regular instruction in good security practices.
- Financial Management: Work with Executive team to develop appropriate revenue and cost goals and report on the progress to those goals. Complete and provide senior management regularly scheduled operations reports, addressing specific cost and revenue drivers. Utilize proper ROI techniques to justify capital investments. Prepare annual budget.
- Special Assignments: Perform augmented responsibilities as directed by Senior Management
Required Skills and Abilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Strong leadership, team building, communication and customer service skills
- Strong decision making and problem-solving abilities
- Excellent oral and written communication skills
- Knowledge of MS Office with emphasis on Word, Excel and Outlook
- Ability to function autonomously and use good judgment in a fast-paced, global environment
- Ability to generate and communicate metrics reporting
- Bilingual in English and Spanish a plus
- Pricing and negotiation skills
Education and Experience:- 5+ years' management experience in logistics, 3PL and warehousing
- Experience in warehouse management including distribution and inventory management.
- E-Commerce experience is a plus
- Experience working with WMS software
- Bachelor's degree in Business, Finance or Logistics preferred
Physical Requirements:- Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Individuals must be able to use proper techniques to lift 40 pounds.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
FLSA Status: Exempt
