Strong understanding of financial performance and P&L management
Proven ability to lead and develop teams
Excellent communication and interpersonal skills
Familiarity with Marriott brand standards and compliance
Responsibilities
Lead and coach department leaders and hotel associates
Create a positive and service-focused workplace culture
Drive guest satisfaction and respond to feedback
Oversee hotel operations including rooms and housekeeping
Manage staffing levels, scheduling, and labor costs
Review financial performance and operating expenses
Build relationships within the local market to support hotel success
Benefits
Health, dental, and vision insurance
Paid time off
401(k) plan
DailyPay access
Special hotel discounts for team members
Opportunities for career growth with Newport Hospitality Group
Full Job Description
No two days in hospitality are exactly the same, and as General Manager, you're at the center of it all. You're responsible for creating a hotel where guests want to return, team members want to work, and the business performs. That means building a strong team, maintaining high standards, understanding the numbers, and taking ownership of the property from the front door to the bottom line.
You may spend part of your day coaching a department leader, walking guestrooms with your housekeeping team, reviewing financial performance, preparing for a Hilton brand inspection, partnering with Sales and Revenue Management, or stepping in to resolve a guest concern. As General Manager, you set the tone; balancing people, performance, and the guest experience while keeping your team focused on what matters most: a great hotel, a strong team, and results you can be proud of.
What You'll Own
As General Manager, you'll have overall responsibility for the hotel's operations and performance, including:
Leading, coaching, and developing department leaders and hotel associates
Creating a positive, accountable, and service-focused workplace culture
Driving guest satisfaction and responding effectively to guest feedback
Maintaining Marriott brand standards and ensuring brand compliance
Overseeing rooms, housekeeping, front office, engineering, and other hotel operations
Managing staffing levels, scheduling, productivity, and labor costs
Recruiting, developing, recognizing, and retaining great team members
Reviewing financial performance, forecasts, budgets, and operating expenses
Partnering with Sales and Revenue Management to maximize occupancy, ADR, RevPAR, and overall hotel performance
Taking an active role in the local market and building relationships that support the hotel's success
Maintaining a clean, safe, welcoming, and well-maintained property
Ensuring compliance with company policies, safety standards, and applicable employment practices
Building strong relationships with guests, associates, ownership, Marriott, vendors, and community partners
Taking ownership of challenges and following through until they are resolved
The Leader We're Looking For
We're looking for someone who genuinely enjoys leading a hotel, not simply managing one.
You understand that great results come from great teams. You're comfortable reviewing a P&L in the morning, coaching a department leader in the afternoon, and helping a guest five minutes later. You're visible, approachable, organized, and willing to jump in when your team needs you.
You hold people accountable while treating them with respect. You recognize strong performance, address problems rather than allowing them to linger, and create clear expectations for your team.
Most importantly, you understand hospitality.
You know that every interaction matters, and you lead by example in creating an environment where guests feel welcomed, team members feel valued, and people take pride in the hotel they represent.
Benefits & Perks
Health, dental, and vision insurance
Paid time off
401(k)
DailyPay access
Special hotel discounts for team members
Opportunities to learn, grow, and build your career with Newport Hospitality Group
If you're a hands-on hotel leader who enjoys developing people, improving performance, taking ownership of results, and creating memorable guest experiences, we'd love to hear from you.
View full job descriptionHide full job description
