Display effective leadership to inspire and manage bakery staff
Model DEI principles in bakery operations
Resolve conflicts and handle difficult conversations with team members
Coach team members on effective customer service practices
Foster strong relationships with customers to enhance community connection
Manage the bakery's budget and maintain weekly business analysis
Develop and implement sales strategies to increase revenue
Benefits
Health, Vision, Dental Insurance
Employer-funded Healthcare Reimbursement Account
Commuter Benefits and Employee Assistance Program
14 Weeks Fully Paid Parental Leave
Three Weeks of Paid Time Off
401K with 3.5% Company Match
Full Job Description
THE ROLE: GENERAL MANAGER
General Managers collaborate with District Managers to oversee all operations, and the overall financial wellbeing of the bakery. General Managers provide on-the-ground leadership to ensure retail, baking production, and operations standards are met. The ideal General Manager candidate has strong problem-solving, decision making and leadership skills, with the ability to manage a clear growth path for the bakery.
What We're Looking For
People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Ability to continuously motivate and inspire team members and set a positive example for the team
Ability to establish and maintain relationships with suppliers, businesses, and organizations for meaningful partnerships and community outreach
Must have strong financial acumen to manage the bakery's budget, to control costs, and maximize profitability
Embody and promote the values and standards of Levain Bakery
Job Responsibilities:
Leadership & Team Management
Display effective leadership capabilities focused on team dynamics, motivation, and conflict resolution to inspire and manage all bakery staff (including shift leads, bakers, retail team members, trainers, and porters)
Model DEI principles and ensure they are upheld in bakery operations and leadership practices, where team members foster a culture of inclusion in their store
Demonstrate strategies for resolving conflicts and handling difficult conversations with team members
Manage team member performance through assessment techniques, coaching, and regular development opportunities
Customer Service
Demonstrate strong customer service skills and coach team members on how to handle inquiries, complaints, and feedback in an effective manner
Demonstrate a deep understanding of customer preferences, needs, and expectations to inspire your team members to do the same
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
Troubleshoot customer complaints to quickly resolve issues and evaluate customer reviews on platforms (Yelp, Google, DoorDash, Uber Eats, and Toast)
Operations
Manage the bakery's budget pursuant to P&L, control costs, maximize profitability, and maintain a weekly business analysis routine
Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery's quality standards
Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
Manage cash reconciliations, audit time sheets, close payroll, and ensure inventory is entered accurately
Growth Management
Maintain a business analysis routine to stay on target with KPIs, review P&L with District Managers, and ensure all finances are accurately recorded
Develop and implement sales strategies to reduce cost and increase revenue (e.g. minimizing waste, optimizing labor, upselling, community-based activities, or marketing activations)
Establish relationships with suppliers, businesses, and organizations for meaningful partnerships
Requirements
Bachelor's degree in business, hospitality, or relevant field of study preferred
Minimum 4-5 years of food service, QSR, or retail experience, with at least 2-3 years of management experience required
Adept knowledge of Toast POS system
Open availability: ability to work mornings, nights, weekends, and holidays
Ability to work 50 hours per week
Ability to lift/push 25-50 pounds
Stand/walk for an 8-hour shift (excluding a ½ hour break); some locations require walking up and down stairs
Read and communicate in English, both verbally and in writing
Utilize basic computer skills (Email, Microsoft Office)
Must have valid DOH Certification & additional regional required food handlers' certifications
We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.
