General Manager

MV Transportation is seeking a General Manager for proposed business who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. Job Responsibilities: • Effectively manage customer relations through both direct contact and outreach programs. • Identify, select, train, and mentor location staff. • Effectively and frequently communicate with location staff and support team members. • Oversee vehicle maintenance plan and ensure fleet availability to meet service requirements. • Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. • Maintain client contact routinely to meet or exceed expectations. • Conduct periodic departmental audits. • Daily, weekly and monthly review of key operational metrics. • Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations. • Implement, promote and adhere to company policies and procedures. • Interact with bridges committee to effectuate positive changes to policies, procedures and programs. • Participate in location(s) labor and employee relations activities. • Provide insight and information to support location(s) contract renewals. • Create and present location(s) annual budget. Qualifications Talent Requirements: • College degree or equivalent business management experience. • Management experience required. • Must have a minimum of (5) five years of comprehensive experience in operations management and a combination of (7) seven years of management or supervisory experience in a transit environment with knowledge of Trapeze v21 scheduling software. • Must have labor/union(s) negations/expenses expertise. • Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT, ADA and FTA compliance. • MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills. • Additional duties/responsibilities based upon individual contract requirements. • Experience with PowerBI is a plus