General Manager - Multi-Territory Operations

Home Instead

$200K *
Healthcare
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, healthcare administration, or related field (or equivalent experience).
  • 10+ years of business management experience with P&L responsibility.
  • Proven track record as a sales-minded leader with strong relationship-building skills.
  • Demonstrated success in leading teams and managing territory operations.
  • Experience with full P&L management and strategic planning.
  • Ability to thrive in a fast-paced environment with a strong sense of urgency and a 'can do' mindset.
  • Excellent interpersonal and communication skills.

Responsibilities

  • Manage day-to-day business operations from a centralized office.
  • Lead all aspects of location performance including culture, revenue, profitability, expenditures, and staffing.
  • Oversee services delivered across multiple territories with a focus on growth and efficiency.
  • Drive top-line sales and Owner's Discretionary Profit, achieving monthly and annual growth goals.
  • Manage full P&L responsibility, driving revenue and profitability.
  • Recruit, train, and retain a high-performing team of administrative staff.
  • Cultivate Care Professional retention by building relationships and recognizing their contributions.

Benefits

  • Onsite work at a central office location in the Greater Nashville area.
  • Focus on fostering a positive, values-driven workplace culture.
Full Job Description
Job Summary:
We Care Senior Care, a confidential and reputable home care provider with a strong presence across multiple territories in the Greater Nashville area, is seeking a skilled and motivated General Manager to lead high performance operations from a single office location. This pivotal role requires an ownership mentality and growth mindset to lead business development, revenue growth, profitability, staffing, and adherence to franchise standards. This individual will be responsible for driving growth, profitability, team development, and exceptional service delivery.

Compensation:
  • Total compensation package of around $200,000, including base salary and performance-based bonus opportunities.

Key Responsibilities:
  • Manage day-to-day business operations from a centralized office.
  • Lead all aspects of location performance including culture, revenue, profitability, expenditures, and staffing.
  • Oversee services delivered across multiple territories with a focus on growth and efficiency.
  • Drive top-line sales and Owner's Discretionary Profit, achieving monthly and annual growth goals.
  • Manage full P&L responsibility, driving revenue and profitability.
  • Recruit, train, and retain a high-performing team of administrative staff.
  • Cultivate Care Professional retention by building relationships and recognizing their contributions.
  • Monitor KPIs, conduct audits, and implement process improvements.
  • Build and maintain strong community relationships and referral networks.
  • Foster a positive, values-driven workplace culture focused on team engagement and retention.
  • Conduct weekly team meetings and monthly 1:1s with direct reports.
  • Collaborate with senior leadership to execute strategic initiatives.
  • Uphold all company policies and ethical standards.

Qualifications:
  • Bachelor's degree in business, healthcare administration, or related field (or equivalent experience).
  • 10+ years of business management experience with P&L responsibility.
  • Proven track record as a sales-minded leader with strong relationship-building skills.
  • Demonstrated success in leading teams and managing territory operations.
  • Experience with full P&L management and strategic planning.
  • Ability to thrive in a fast-paced environment with a strong sense of urgency and a "can do" mindset.
  • Excellent interpersonal and communication skills.

Qualifications (continued):
  • Proficient with Microsoft Office (Word, Excel); CRM or scheduling software experience is a plus.
  • Commitment to embodying our core values and fostering a culture of respect, integrity, and compassion.

Work Location:
  • Onsite at a single office location in the Greater Nashville area with oversight of services delivered across multiple territories.

Position Information
Title:General Manager - Multi-Territory OperationsID:06052025
Please note that this is the job board for the franchise office located at 278 Franklin Rd., Suite 140, Brentwood, TN 37027. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.

For job related questions please call the franchise office at 615-430-0850.

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