General ManagerREFERENCE #: 2026-10-0001
SCHEDULE: Full-Time
LOCATED REMOTELY: No
POSITION TYPE: Management - Salaried
SALARY RANGE: $120,000 - $130,000
REPORTS TO: RIMAP Regional General Manager - Ottawa
GENERAL SUMMARY:The Moxy Captain is the heart and soul of the property, embodying a deep connection to the target guest and aligning closely with the brand's core values of being thoughtful, fun, and spirited. This role is more than about the basics - while metrics are met, financials are tracked, and reports are completed, the Moxy Captain's true focus is on bringing the Moxy experience to life for every guest and every Crew Member. With a keen understanding of what makes Moxy unique, the Captain is responsible for creating an environment where guests feel at home, empowered to serve themselves, and immersed in a vibrant, energetic atmosphere.
Key responsibilities include overseeing everything from the check-in process to the vibe in The Now (the lobby), the drinks at the bar, and the Rockstar-level service delivered by Crew Members. The Captain ensures that the entire guest journey, from greeting to check-out, flows effortlessly, with a focus on creating memorable moments at every interaction. The Captain is responsible for the soul of the hotel, ensuring that sensory details like music, lighting, and scent are all on point to enhance the guest experience.
The Captain actively builds relationships within the local community, bringing exciting events and activities to The Now to generate buzz and connect guests with the local scene. By curating a unique and engaging atmosphere, the Captain ensures that guests feel like they are moving seamlessly through the property, rather than just checking in and out. This role also drives revenue by promoting distinctive food and beverage offerings, using creativity and passion to create a lively, dynamic experience that attracts loyal followers.
A Moxy Captain is always on their feet, mingling with guests and creating infectious energy throughout the hotel. They are both the face of the property and a behind-the-scenes operator, ensuring smooth business operations while maintaining an exciting, high-energy environment. The Captain's blend of passion, creativity, and leadership helps make the hotel not only fun and memorable but also profitable - because that's the Moxy way.
CANDIDATE PROFILE:Education and Experience2-year degree in Business Administration, Hotel and Restaurant Management, or related field; 4 years' experience in hotel management experience.
OR
4-year bachelor's degree in business administration, Hotel and Restaurant Management, or related field; 2 years' experience in hotel management experience.
PREFERRED:- Experience as a General Manager with a leading global hotel lifestyle brand (Marriott, Hilton, Accor, Hyatt), including expertise in pre-opening operations and strategic management.
- Willingness to work flexible hours, including weekends, holidays, and late nights.
- Aptitude to network and build meaningful relationships with people.
- Bilingual in English and French
- Familiarity with STAY, Employer D, MRDW, ONE YIELD, Adaco, Microsoft Office Suite
POSITION SPECIFIC TASKS:Business Strategy Execution- Implement the business plan to optimize customer satisfaction, enhance crew member engagement, drive profitability and REVPAR share.
- Align property objectives, team members, and ownership with overarching business strategies to ensure seamless execution.
- Hold the property leadership team accountable for delivering on strategic initiatives and achieving key performance metrics.
- Foster a culture of innovation by experimenting with new ideas and taking calculated risks to elevate the guest experience.
- Identify and develop creative revenue opportunities by leveraging property amenities and enhancing service offerings.
- Partner with the Regional Director of Sales, Marketing, and Revenue to develop and execute innovative revenue-generating strategies.
- Create a customized sales approach and actively pursue high value leads in collaboration with the Sales and Marketing team.
Talent Management | Organizational Capability- Drive the vision and execution of the Moxy brand's commitment to exceptional product and service delivery, ensuring consistency and excellence across all touchpoints.
- Provide strategic guidance to the Executive Committee through personalized feedback and clear accountability.
- Cultivate continuous learning and growth opportunities for crew members, fostering a culture of development and professional advancement.
- Proactively assess and identify resource gaps, implementing strategies to enhance crew member skills and competencies.
- Ensure the efficient implementation of work processes, systems, and cross-functional teamwork, driving operational effectiveness and a collaborative work environment.
Business Information Analysis- Regularly analyze key business data, including market share, profit & loss statements, operational inventories, crew member engagement, and customer satisfaction metrics, to assess overall performance.
- Use data insights to identify market trends, monitor budget adherence, and guide decision-making to achieve profitability and objectives.
- Leverage business information to evaluate the success of products and services, uncover areas for improvement, and develop actionable strategies for enhancement.
- Complete and submit end-of-month P&L commentary with actionable details to improve margins.
Crew Member Engagement- Ensure all crew members are treated with fairness, respect, and dignity, fostering a positive and inclusive work environment.
- Actively engage with crew members, spending time on the frontlines to listen to their feedback, address concerns, and promote transparency.
- Recognize and celebrate individual and team achievements publicly, motivating crew members and reinforcing a culture of appreciation.
- Work closely with Human Resources to enhance crew member engagement, proactively addressing labor concerns and resolving issues in a timely manner.
Revenue Management- Partner with the Revenue team to develop and implement effective pricing strategies that maximize revenue and support business goals.
- Strategically manage seasonality, economic conditions, customer segments, property objectives, and customer satisfaction to drive optimal pricing and business performance.
- Oversee and control labor costs, direct expenses, and capital expenditures to ensure efficient resource allocation and financial sustainability.
Customer | Public Relations Management- Regularly interact with guests to gather feedback, address concerns, and continuously improve service delivery.
- Collect and review guest satisfaction scores and develop action plans to address areas that are underperforming.
- Implement weekly lobby activation calendar with operations team to stimulate and support Brand identity.
- Conduct Marriott Check-In evaluations and remedy areas that are non-compliant.
- Hold the leadership team accountable for identifying and addressing service gaps, ensuring that guest expectations are not only met but consistently exceeded.
- Establish a strong presence in the market as a brand ambassador, actively promoting the property's image, and fostering strategic relationships with local officials, businesses, and customers.
Company | Brand Policy, Procedures, and Standards Compliance- Oversee the property's adherence to legal, safety, operational, labor, and brand standards, ensuring a safe and compliant environment for all.
- Perform routine and unannounced quality assurance audits to evaluate service standards and operational effectiveness.
- Lead walkthroughs of the property to ensure it meets or exceeds guest expectations, identifying areas for improvement and immediate action.
- Ensure all crew members receive proper training and consistently perform to established standards.
- Complete items identified in the VP of Operations visit report in a timely fashion.
