The General Manager is to be responsible for the day to day operation of the location's operations in compliance with established policies and procedures. The role involves leading the operations across different departments, such as sales, service, and parts, ensuring alignment with the company's objectives, and managing the profitability and growth of the branch.
Key Responsibilities:
- Operational Management: Oversee all operations of the branch in compliance with established policies. Direct and control activities through department managers, ensuring growth and profit objectives are met.
- Strategic Planning: Formulate business plans, sales, profit objectives, and budgets in collaboration with department managers. Develop merchandising strategies to meet objectives.
- Personnel and Training: Assess staffing needs, train department managers, and assist with personnel decisions. Review performance, provide feedback, and recommend compensation changes.
- Customer Relations: Ensure strong customer and public relations, including resolving issues between customers and department managers.
- Performance Monitoring: Regularly assess each department's performance, aligning with company goals. Help departments develop performance targets and plans.
- Safety and Compliance: Ensure staff adhere to safety rules, company policies, and regulations, promoting safe work habits.
- Other Duties: Additional tasks may be assigned as needed.
Skills and Knowledge Required:
- Industry Expertise: Strong knowledge of the heavy and medium-duty truck industry, including sales of new and used trucks, parts, and service operations.
- Experience: A minimum of 5 years in a large dealership and/or sales management is preferred, with a focus on meeting financial goals.
- Communication Skills: Excellent interpersonal skills for working with customers, vendors, and team members.
- Tech Proficiency: Familiarity with Microsoft Office and other relevant software.
Education and Experience:
- A Bachelor's Degree in Business or a related field is preferred, though not mandatory.
Summary:
- The General Manager will play a vital role in ensuring the efficient and profitable operation of the branch. The individual will lead and manage multiple departments, set strategic goals, oversee budgets, train staff, maintain customer relations, and ensure the adherence to policies and safety standards. The role requires strong leadership, communication skills, and industry knowledge.
