Position Summary

The General Manager - Boutique position is a leadership position that is responsible for the club’s overall direction, coordination, operation, and success.  The General Manager – Boutique will work alongside their team to ensure the club meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, in-center business performance, and member participation. 

The General Manager - Boutique will provide Dynamic Personal Training or Group Fitness instruction to members within the club, as well as provide support, leadership, motivation, and development to team members.  They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable to The Life Time Way expectations.

Job Duties/Responsibilities

• Works with Department Leaders to ensure KPI’s are followed and the departments are meeting and exceeding budgetary goals, providing direct department leadership for one or more department.   

• Monitors budgets, forecasts revenue and expenses for each department monthly/quarterly/annually

• Performs daily walk-through inspections to ensure that all areas of the club are clean, neat, organized, and like new

• Ensures the best member experience is delivered

• Develops and delivers safe, professional, and exciting personal training programs, Small Group Training programs, or Group Fitness Classes.

• Mentors Department Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback

• Hires, manages, supports, develops, coaches, and mentors a team of best in class professionals to be successful based on brand and performance expectations. Includes disciplinary and termination actions as needed.

Position Requirements

• HS Graduate or Equivalent

• 5+ years experience in fitness, retail, or hospitality industries

• 5+ years experience managing teams

• 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets

• Experience providing high-end customer service and managing customer concerns

• Track record of success in a performance driven work environment

• Excellent interviewing skills

• CPR and AED Certified

• Certified Personal Trainer or Group Fitness Instructor

• CPR and AED Certified

​ Preferred Requirements

• Bachelor's Degree in Business or a related field

• Sales or Fitness experience

• Experience managing multiple units

• Experience managing top line revenue