General Manager

Job Title: General Manager                                                              

Department: Front Office                               

Supervision Exercised:  Front Office Manager, Housekeeping Manager, Chief Engineer, Director of Sales, Housekeeping Manager

Supervision Received: SVP Operations

MINIMUM REQUIREMENTS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Equivalent experience in hotel management will be considered.

Experience

• Minimum of 3–5 years of hotel management experience, preferably as a General Manager or Assistant General Manager.
• Proven track record of successfully managing hotel operations and leading teams.
• Experience with financial reporting, budgeting, P&L management, and revenue strategies.
• Brand hotel experience (Hilton, Marriott, IHG, etc.) preferred.

Skills and Knowledge

• Strong leadership, decision-making, and team-building abilities.
• Excellent communication and interpersonal skills.
• Knowledge of hotel operations, revenue management, budgeting, and forecasting.
• Ability to analyze financial reports and implement strategic action plans.
• Proficiency with hotel PMS, RMS, and Microsoft Office Suite.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Ability to handle complex guest or employee issues with professionalism.
• Strong organizational and time-management skills with the ability to multitask.

Job Duties

• Oversee all hotel operations, including Front Office, Housekeeping, Sales, Engineering, and F&B (if applicable).
• Lead, mentor, and develop department heads and their teams.
• Ensure exceptional guest satisfaction through consistent service standards.
• Drive revenue and occupancy strategies in partnership with sales and revenue management.
• Manage hotel financial performance, including budgeting, forecasting, and expense control.
• Ensure compliance with brand standards, safety regulations, and internal policies.
• Review operational and financial reports to identify trends and improvement opportunities.
• Maintain strong relationships with ownership, brand representatives, vendors, and community partners.
• Oversee hiring, onboarding, performance evaluations, and employee relations initiatives.
• Respond professionally to guest issues and resolve escalated concerns.
• Ensure property cleanliness, maintenance, and safety standards are met at all times.
• Lead emergency response procedures and promote a culture of safety.