Job Listing: General ManagerLocation: We are seeking an experienced General Manager 4 for Harvard Stadium located in Boston, MA. In this role, you will oversee food and beverage operations for multiple Harvard Athletics venues, including the football stadium, hockey arena, basketball arena, and lacrosse facilities
Job Overview:The General Manager will oversee a high-performing team delivering exceptional guest experiences through food, beverage, and premium services. They be the strategic leader driving operational excellence, innovation, and community engagement.
The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.
The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.
Essential Responsibilities:
- Leads all operations including concessions and special events.
- Provides hands-on leadership and direction to all staff.
- Champions innovation in service delivery, technology, and fan engagement.
- Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
- Participates in the recruitment, selection and training processes as needed.
- Identifies and responds to client and customer feedback and assists in escalated situations as necessary.
- Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
Qualifications/Skills:
- Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
- A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment.
- Previous experience managing concessions operations in a high-volume food and beverage environment.
- Passion for sports, entertainment, and creating unforgettable guest experiences.
- Ability to thrive in a fast-paced, high-profile environment.
- Demonstrated success in interfacing with a variety of organizational functions and departments.
- Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
- Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business.
Other Requirements:
- Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
- Hours may be extended or irregular to include nights, weekends and holidays.
Why Join Sodexo Live!?At Sodexo Live!, we're proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:
- Health Savings and Flexible Spending Accounts
- Life and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Identity Theft Protection
- Adoption Assistance
Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.
