Bachelor's degree in business or related field (or equivalent experience)
Valid driver's license with a compliant driving record
10+ years of progressive leadership experience, including 5+ years in contract security services
Proven experience in B2B sales and client relationship management
Responsibilities
Drive year-over-year growth in regional revenue and profit
Improve employee engagement scores across branches
Achieve a minimum 95% annual client retention rate through regular visits
Recruit at least two new management or staff members annually
Mentor and develop at least two team members for internal promotion
Lead personal sales efforts to win new accounts and contribute to regional growth
Ensure 100% compliance with GardaWorld Mandatory Requirements
Benefits
Comprehensive medical, dental, and vision insurance
401(k) with employer matching contributions
Paid time off (PTO) and paid holidays
Disability coverage and life insurance options
Career growth opportunities
Travel expected up to 75% of the time
Full Job Description
Job Description
Lead with Purpose. Grow with Impact. Become a General Manager at GardaWorld!
At GardaWorld Security, we don't just manage operations - we lead with conviction. We are looking for a hands-on, high-performing General Manager to drive growth, lead people, and strengthen client relationships across a multi-branch region. This is a dynamic opportunity for a leader who thrives in a performance-driven, conservative business culture.
You'll spend 70% of your time in the tactical trenches - recruiting leaders, managing financials, engaging clients - and 30% shaping the future through strategic planning, forecasting, and team development.
If you're passionate about building strong teams, setting a high standard, and being directly accountable for results, we invite you to step into a role where your impact is visible every day.
What's in it for You
Competitive Salary: $110,000.00 - $120,000.00 / year + $500.00 monthly auto allowance
Location: Raleigh, NC 26709
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at GardaWorld
Travel: Expected to travel up to 75% of the time, or as needed by the business
Your Responsibilities as General Manager
Drive year-over-year growth in regional revenue, profit dollars, and profit percentage.
Improve employee engagement scores across all branches within the assigned region.
Achieve a minimum 95% annual client retention rate by conducting regular in-person visits with key accounts (monthly or quarterly, based on size and scope).
Personally recruit at least two new management or staff members in the region each year.
Actively mentor and develop at least two team members annually for internal promotion.
Lead personal sales efforts to win new accounts and contribute to at least 10% annual regional growth.
Attain proficiency in all relevant company systems, including onboarding, scheduling, financial tools, and CRM platforms.
Ensure 100% compliance with all GardaWorld Mandatory Requirements across the region.
Model the GardaWorld Values daily, setting the standard for ethical leadership and operational excellence.
Perform other duties as assigned.
Your Qualifications:
Authorized to work in the United States
Bachelor's degree in business or a related field (or equivalent work experience)
A valid driver's license and maintain a driving record that meets company vehicle and insurance eligibility standards.
At least 10 years of progressive leadership experience, including a minimum of 5 years in contract security services
Proven experience in B2B sales and client relationship management
Your Skills and Competencies:
Hands-on, results-driven approach with strong business acumen
Strategic problem-solving and process-oriented mindset
Excellent communication and relationship-building skills at all levels
Ethical, resilient, and adaptable with integrity and professionalism
Highly organized, self-motivated, and willing to engage across all aspects of the business
Leadership presence with cultural awareness and ability to navigate complex environments
Competitive, driven, and focused on both people and business outcomes
About GardaWorld
GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020.
GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
