Job DescriptionNow Hiring: General Manager - Event OperationsAre you ready to take charge of high-energy operations and help bring major events to life? Join us as a General Manager, where you'll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!
Compensation: $95,000 - $105,000 / year
Work Location: Miami, FL
Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off Essential Duties and Responsibilities- Lead and improve security and event operations across assigned accounts, maintaining primary ownership of day-to-day market performance.
- Support account teams with event planning, staffing and deployment plans, pre-event briefings, operational readiness, and event-day execution.
- Be visible at major events and provide hands-on operational leadership and decision-making when needed.
- Evaluate account performance, establish consistent operational standards, monitor compliance, and hold local leaders accountable for execution.
- Ensure required training, briefings, deployment checks, and event-day procedures are completed consistently.
- Coach and develop Account Managers, Operations Managers, Event Managers, supervisors, and frontline leaders to strengthen judgment, performance, and accountability.
- Lead or support post-event reviews and turn incidents, client feedback, and operational gaps into clear corrective actions and improvements.
- Build client confidence through strong security knowledge, preparation, communication, reliable execution, and timely resolution of concerns.
- Partner with senior leadership on financial performance while monitoring staffing, labor deployment, contract execution, and operational efficiency.
- Maintain accurate operational records and reports, communicate priorities and results, travel up to 25% as required, and perform other duties as assigned.
Minimum Qualifications- Strong operational leadership, communication, team-building, and coaching skills.
- Knowledge of security operations, event operations, staffing, deployment, and event-day execution.
- Ability to build client confidence, make sound decisions in dynamic environments, and drive continuous improvement.
- Bachelor's degree in a related field or equivalent experience.
- Minimum of three years of operations, service, field, or project management experience.
- Experience in security, event staffing, crowd management, sports management, or athletics preferred.
Physical and Mental Demands- Ability to stand or walk for extended periods (up to 10 hours)
- Occasional lifting, pushing, or pulling up to 25 lbs
- Ability to climb, bend, stoop, and work in confined or elevated spaces
- Work outdoors in varying weather conditions
Reasonable accommodations may be made for qualified individuals with disabilities.
Working EnvironmentOffice-based position with frequent attendance at scheduled events in indoor and outdoor environments.
