General Manager

Dockside Pub

$75K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of restaurant management experience, GM/AGM preferred
  • Proven leadership skills with a focus on team performance
  • Strong grasp of restaurant financials including labor and prime cost
  • Excellent communication and accountability skills
  • Ability to make decisions under pressure
  • Experience with POS systems and scheduling software
  • TIPS certification preferred or willingness to obtain

Responsibilities

  • Lead hospitality service on the floor and set quality standards
  • Hire, train, coach, and schedule front-of-house staff
  • Drive sales through upselling and team development
  • Manage labor costs and implement waste reduction strategies
  • Maintain cleanliness and operational systems during shifts
  • Handle guest recovery to protect Dockside's online reputation
  • Ensure compliance with Massachusetts health and safety standards

Benefits

  • Competitive salary based on experience
  • Hands-on role with autonomy and clear expectations
  • Community-focused restaurant environment where leadership is valued
Full Job Description
DESCRIPTION

General Manager - Dockside Pub (Swampscott, MA)

Location: Swampscott, MA

Compensation:$75,000-$90,000/year, depending on experience

Type: Full-Time (50 hours a week)

Dockside Pub is a small, busy, full-service neighborhood restaurant (60-80 seats) focused on great food, great drinks, and genuine hospitality. We're hiring a hands-on General Manager to lead day-to-day operations, run strong shifts, and build a team that guests love.

What You'll Do
  • Lead service on the floor and set the standard for hospitality, speed, and quality
  • Hire, train, coach, and schedule FOH staff (support BOH staffing as needed)
  • Drive sales through execution, table touches, upselling, and team development
  • Manage labor and costs (comps/voids discipline, waste reduction, inventory support)
  • Maintain strong systems: opening/closing, cleanliness, side work, and shift communication
  • Handle guest recovery and protect the Dockside reputation (in-house and online)
  • Ensure compliance with MA health/safety and responsible alcohol service standards

Must-Have Schedule Requirement
  • Friday evening and Saturday evening availability is required (no exceptions outside approved PTO)
  • Flexible availability for nights, weekends, and holidays as business demands

What We're Looking For
  • 3+ years restaurant management experience (GM/AGM preferred)
  • Proven ability to lead teams, improve performance, and run smooth, profitable shifts
  • Solid understanding of labor, prime cost, and basic restaurant financials
  • Strong communication, accountability, and calm decision-making under pressure
  • POS and scheduling experience
  • TIPS certification preferred (or willingness to obtain)

Why Dockside
  • Competitive salary based on experience
  • A hands-on role with autonomy and clear expectations
  • A tight, community-focused restaurant where leadership matters every day


REQUIREMENTS

Dockside Pub is a family owned business, thank you for your consideration and time.

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