Position Title: GENERAL MANAGER- Delta Sky Club - ORD AirportSalary: $92,000 - $95,000
Other Forms of Compensation: Comprehensive Benefit Package
Job SummaryGeneral Manager, Delta Sky Club (VIP Lounge) - ORD AirportEurest, a division of Compass Group USA is seeking an experienced and hospitality-focused
General Manager to lead the
Delta Sky Club at Chicago O'Hare International Airport (ORD).
This highly visible leadership role is responsible for overseeing all aspects of the Club's daily operations, ensuring an exceptional guest experience while driving operational excellence, financial performance, team engagement, and client satisfaction.
The ideal candidate is a hands-on leader with a passion for premium hospitality, exceptional food and beverage experiences, and developing high-performing teams.
This individual must thrive in a
fast-paced food and beverage environment, while maintaining the elevated service standards expected within a VIP airport lounge.
Job SummaryAs General Manager, you will provide strategic and operational leadership for one of Delta's premier airport hospitality environments. You will oversee lounge operations, culinary and beverage programs, financial performance, staffing, guest relations, and client partnerships while ensuring an exceptional experience for every traveler. Success in this role requires a strong background in hospitality and foodservice leadership, outstanding relationship-building skills, and the ability to inspire teams to consistently deliver world-class service.
Key Responsibilities- Lead all aspects of Delta Sky Club operations, ensuring exceptional hospitality and guest satisfaction.
- Maintain the highest standards of food quality, beverage service, cleanliness, and presentation.
- Drive financial performance through effective budgeting, forecasting, labor management, and cost controls.
- Recruit, hire, train, coach, and develop management and frontline associates.
- Foster a culture of accountability, engagement, inclusion, and service excellence.
- Build strong partnerships with Delta leadership, airport stakeholders, vendors, and support teams.
- Resolve guest concerns quickly and professionally while maintaining a premium hospitality experience.
- Ensure compliance with all company policies, food safety standards, and airport regulations.
- Analyze operational performance and implement continuous improvement initiatives.
- Lead through visible, hands-on management and create a positive, guest-focused culture.
Preferred Qualifications- Bachelor's degree in Hospitality Management, Business Administration, Foodservice Management, or related field preferred.
- Five or more years of progressive leadership experience in premium hospitality, airport lounges, hotels, restaurants, clubs, or foodservice operations.
- Strong knowledge of food and beverage operations, guest service excellence, and luxury hospitality standards.
- Proven experience managing P&L performance, budgets, forecasting, and labor productivity.
- Demonstrated success leading large, diverse teams in a high-volume environment.
- Excellent communication, coaching, problem-solving, and relationship-building skills.
- ServSafe Manager Certification or equivalent food safety certification preferred.
Join Eurest and lead a premier Delta Sky Club experience where exceptional hospitality, elevated food and beverage offerings, and world-class service come together to create memorable experiences for travelers every dayApply to Eurest today!Associates at Eurest are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf
