Job DetailsThe company is seeking a General Manager to ensure their assigned geographical market meet and exceed the organization's standards in leadership, customer service, safety, quality, operational excellence, and financial performance. The General Manager is a transformational and motivational operations leader who runs the business with a Service Heart and embodies the organization's Built to Serve culture, and reports to a Regional Vice President with one or more Branch or General Managers reporting to them.
Essential Duties and Responsibilities- Responsible for leading, developing, and coaching assigned teams to high performance.
- Creates and monitors complex labor budgets, reduces expenses, and improves quality.
- Accountable for workforce planning with a key focus on coaching managers and ensuring effective people practices, including recruiting, onboarding, engagement, performance management, recognition, and development.
- Responsible for meeting overall operational and financial performance, primarily focusing on customer retention and increasing profitability.
- Ensure compliance with industry standards, regulatory requirements, and best practices.
- Ensure that all team members meet or exceed customer expectations in a 24/7 environment.
- Regularly and personally engage with all customers at least quarterly to understand their needs, address concerns, and foster strong customer relations.
- Ensure compliance with all relevant labor regulations and industry standards.
- Collaborate and partner with the Business Development team to expand market presence.
Qualifications/Competencies- Bilingual (English, Spanish) strongly preferred.
- Proven experience in a leadership role within facility management or a related service industry.
- Five-plus years of service industry experience with demonstrated experience developing and leading high-performing teams.
- Demonstrated experience in annual customer pricing negotiations, labor budget management, work planning, and recruiting.
- Influential and people-focused leader with experience developing and delivering live training.
