Full Job Description
HOW YOU CAN MAKE AN IMPACT
Key Activities
Customer & Contract Management
• Serve as primary customer interface.
• Lead monthly performance reviews and KPI reporting.
• Manage contractual obligations and service delivery.
• Prepare executive and operational reports.
Fleet Performance & Reliability
• Monitor fleet reliability and availability.
• Coordinate root cause investigations and corrective actions.
• Drive continuous improvement initiatives.
Global Coordination & Strategic Support
• Coordinate with Stadler US manufacturing in Salt Lake City.
• Collaborate with international Stadler engineering, service and supply chain teams.
• Transfer global best practices and lessons learned into Austin operations.
• Manage supply chain optimization, obsolescence management and material availability.
• Participate in international cross-functional meetings and benchmarking initiatives.
Leadership & Team Development
• Lead technical support personnel.
• Support recruiting, onboarding and workforce development.
• Promote a culture of safety and customer focus.
HOW YOU WILL CONTRIBUTE
• Bachelor degree in Engineering, Business, Transportation or related field.
• 3+ years leadership experience in transportation, fleet management, maintenance or service operations.
• Strong project management and customer relationship skills.
• Excellent communication and analytical skills.
• Fluent in English both written and verbal.
Preferred Qualifications
• Passenger rail or transit experience.
• PMP certification.
• Experience working in multinational organizations.
• Knowledge of FRA-regulated environments.
• Bilingual English/Spanish/German.
YOUR BENEFITS
YOUR CONTACT PERSON
Jennifer Hood
Talent Acquisition Partner I
