General Manager - Boston

Tatte Bakery & Cafe

$77K — $108K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum 2 years of experience as a General Manager for high-volume or polished fast-casual restaurants.
  • High school diploma or equivalent required.
  • Ability to thrive in fast-paced, evolving environments.
  • Flexible schedule for varying shifts including weekends and holidays is necessary.
  • Physical ability to stand for long periods and lift up to 50 pounds is required.
  • Proficiency in Microsoft Office applications is essential.
  • Current ServSafe, Allergen, and ChokeSaver certifications are mandatory.

Responsibilities

  • Lead and mentor both hourly and management teams while maintaining high performance standards.
  • Oversee café profit and loss, optimizing costs and promoting financial growth.
  • Ensure brand standards in food quality, safety, service speed, and customer hospitality.
  • Foster community relations and reflect Tatte's values in all guest interactions.
  • Collaborate with multiple departments to implement operational initiatives effectively.
  • Create staffing plans and schedules that align with both operational needs and financial targets.
  • Manage communication and lead change initiatives within the café operations.

Benefits

  • Quarterly bonus program based on performance.
  • Comprehensive Health, Dental, and Vision Insurance.
  • Generous Paid Vacation and Sick time.
  • 401(k) plan with company matching contributions.
  • Access to an Employee Assistance Program and Mental Health Support services.
  • Transportation benefits to assist with commuting costs.
  • Flexible scheduling without late-night shifts.
  • 50% meal discount and complimentary beverages during shifts.
  • An inclusive work culture with opportunities for career growth.
Full Job Description
ABOUT THE ROLE

The General Manager is the face of Tatte in our communities and to our guests, and owns every part of café operations. We're looking for leaders who are passionate about hospitality, thrive in fast-paced environments, and can inspire, develop, and lead strong teams while driving operational excellence.

KEY RESPONSIBILITIES

  • Lead and develop hourly and management teams; hire, coach, and hold accountable to standards
  • Own café P&L: optimize labor and food costs, forecast accurately, and deliver top-line growth
  • Ensure operational and brand excellence across food safety, quality, speed, and seamless hospitality
  • Build local community presence and represent Tatte's values in every interaction
  • Partner with the District Manager, Culinary, HR, Training, and Marketing to execute initiatives and rollouts
  • Create and manage staffing plans, labor deployment, and scheduling to support operational and financial goals
  • Conduct performance reviews and implement corrective action when necessary
  • Make hiring, promotion, transfer, discipline, and termination recommendations
  • Lead café-level communication and change management initiatives
  • Oversee all café administrative responsibilities
  • Perform additional related duties assigned to support smooth and efficient café operations


QUALIFICATIONS & EXPERIENCE

Required

  • Minimum 2 years of experience as a General Manager, preferably within high-volume, full-service, or polished fast-casual restaurant environments
  • High school diploma or equivalent
  • Ability to work effectively within fast-paced and evolving environments
  • Must have a flexible schedule and ability to work days, evenings, weekends, holidays, and emergencies depending on business needs
  • Ability to work 10+ hour shifts and be able to stand for extended periods
  • Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
  • Proficiency in Microsoft Office
  • ServSafe, Allergen, and ChokeSaver certifications


COMPENSATION & BENEFITS

  • Competitive Pay: $77,000 - $108,000 annually, depending on experience
  • Quarterly bonus program
  • Health, Dental, and Vision Insurance
  • Paid Vacation and Sick time
  • 401(k) with company match
  • Free Employee Assistance Program Services
  • Free Mental Health Support
  • Transportation Benefits
  • Flexible schedules with no late nights
  • 50% meal discount and free drinks per shift
  • An inclusive community that offers potential for growth


Learn more about us at tattebakery.com

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