General Manager at Barton Creek Country Club

About Barton Creek Country Club:

Nestled in the heart of the Texas Hill Country just outside the city of Austin, Barton Creek Country Club is a leader in luxury golf and hospitality. Known for its exceptional service, stunning landscapes, and premier golfing, we are dedicated to offering our members and guests an unparalleled experience. We are seeking a visionary General Manager to lead Omni Barton Creek Country Club, embodying our commitment to excellence, community, and innovation.

Club Offerings:
• 3 Clubhouses (two full service and one dining only)
• 72 Holes of Golf Designed by Tom Fazio, Arnold Palmer and Coore & Crenshaw
• Practice Facilities including Toptracer technology
• 10 Outdoor Tennis Courts
• 3 Pools (two outdoor and one indoor)
• 33,000 sq. ft. Fitness Center
• Dynamic Social Programming
• Travel Benefits: Omni Hotels & Resorts

Membership Summary:
• 1400 Golf Members
• 200 Tennis Members
• 680 Social Members
• 100 Golf Member in Waiting

Role Summary: As the strategic business leader, the General Manager will orchestrate all facets of the club operations, enhancing our esteemed membership experience. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development. The ideal candidate will be a catalyst for excellence, driving operational success and fostering an inspiring team culture.

Key Responsibilities:

Strategic Leadership: Steer the club's strategic direction, aligning business goals with exceptional service standards for our members. Spearhead long-term planning, including business, capital, and budgeting strategies to secure the club's legacy.

• Provides strategic direction and direct support to ensure a member-centric culture.
• Assists in the development of the club's long range and annual business, capital, and budget plans.
• Participate and engage in Omni Barton Creek Resort executive committee meetings.
• Oversee and guide the club senior leadership team that represents all aspects of club operations.
• Identifies key drivers of business success.

Operational Excellence: Oversee all divisions of the club operation including membership, golf, family programming, tennis, health & fitness, aquatics, ensuring seamless integration and high-quality service delivery.

• Operational discipline to inspect what is expected
• Oversees and assists in development and adherence to needed policies and procedures.
• Collaborate with Omni Barton Creek Resort human resources, food & beverage, rooms, catering, and banquet teams to establish and maintain a cohesive member experience.
• Develops, maintains, and administers the management organizational plan and initiates improvements as necessary. Works with subordinate department heads to schedule, supervise, and direct the work of all club employees.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Oversees the care and maintenance of the club's physical assets and facilities.

Team Development & Culture: Cultivate a dynamic leadership team, promoting career development, operational excellence, and a member-centric culture. Implement robust training programs, fostering a supportive environment that values feedback, open communication, and a high degree of accountability.

• Creates a cohesive leadership team and positive business environment that consistently delivers results.
• Develop and oversee the Omni culture for the club operation.
• Fosters associate engagement to providing excellent service.
• Measure and respond to associate feedback from 'Pulse' and 'Associate Engagement Survey'.
• Ability to develop and implement SOP's and training programs for club operations.
• Utilizes an "open door" policy.
• Holds staff accountable for successful performance in a positive manner.

Member & Community Engagement: Actively engage with members and the local community to strengthen relationships and enhance the club's reputation. Lead member relations initiatives to bolster retention and acquisition.

• Ensure the highest level of member satisfaction.
• Measure and respond to Membership feedback through individual interactions, the membership survey, Board of Governors and membership committees.
• Drive membership sales and retention across all categories.
• Leading the team in delivering exceptional services and programming to drive member value and satisfaction.
• Supporting the Membership department in handling and resolving member issues, complaints, and concerns. Provide counsel and assistance to Membership regarding challenging member matters.
• Is active in surrounding local community homeowner's associations as a representative of Barton Creek Country Club.

Financial & Risk Management: Ensure robust financial health through accurate forecasting and effective management of resources. Take an active role in risk management, safeguarding the club's interests and assets.

• Develops and manages monthly forecast and annual budget; takes effective corrective action as required.
• Supports the financial success of the P&L which combines the Club and Resort operations.
• Works with the Resort Accounting Department to analyze financial statements and establish controls to safeguard funds. Reviews income and costs relative to goals, taking corrective action as necessary.
• Makes financial decisions with an ownership mindset.
• Ensures accurate revenue, expense and labor forecasts and execution.
• Assures that the facility is operated in accordance with all applicable local, state, and federal laws.
• Participates directly in risk management issues and prevention including legal and workers compensation.

Qualifications:

• Demonstrated success in multi-facility highly complex management is preferred.
• A proven history of providing a best-in-class service culture.
• A proven track record of financial acumen with a minimum of 10 years of executive leadership experience, preferably as a General Manager/Managing Director in the resort/private club industry.
• A history of strong foundational leadership, operational process discipline, and rigor.
• A proven history of being a hands-On and highly visible leader who values a high degree of accountability
• Demonstrated history of exceptional communication and interpersonal skills, with the ability to inspire and lead a high-performing team.
• Demonstrated success as a strategic thinker with the ability to navigate challenges and capitalize on opportunities.
• PGA & CMAA Certifications preferred but not required.