Demonstrates a high 'HQ' (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Bachelor's degree in business administration or a related field.
5+ years in a General Sales Manager role or 3+ years as a General Manager in a franchise dealership with proven success.
Strong leadership and interpersonal skills.
Excellent written and verbal communication and negotiation abilities.
Strong financial acumen and analytical skills.
Knowledge of automotive industry trends and best practices.
Responsibilities
Develop and implement annual business plans and budgets.
Monitor and analyze financial performance including sales, profit margins, and expenses.
Set and achieve sales goals for new and used vehicles.
Oversee the sales team, providing training, coaching, and motivation.
Ensure exceptional customer satisfaction throughout the sales and service process.
Manage employee performance and maintain a positive work environment.
Ensure compliance with applicable laws, regulations, and industry standards.
Benefits
Career development and leadership opportunities.
Ongoing training and support.
Personal and professional growth opportunities.
Insurance coverage: medical, dental, vision, life, and pet insurance.
Optional disability coverage.
401k plan with employer contributions.
Paid holidays and PTO.
Full Job Description
Job Type
Full-time
Description
**This is a general application for Swickard Auto Group's Anchorage Area locations for candidates who are flexible based on location/brand availability**
The General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.
Responsibilities:
Financial Performance:
Develop and implement annual business plans and budgets.
Monitor and analyze financial performance, including sales & service, profit margins, and expenses.
Implement cost-saving measures and strategies to improve profitability.
Sales Operations:
Set and achieve sales goals for new and used vehicles.
Oversee the sales team, providing training, coaching, and motivation.
Manage inventory levels to optimize sales and minimize costs.
Customer Service:
Ensure exceptional customer satisfaction throughout the entire sales and service process.
Resolve customer complaints and address issues promptly.
Implement customer loyalty programs and initiatives.
Human Management:
Develop and maintain a positive work environment.
Manage employee performance and address disciplinary issues.
Recruit, train, and manage a high-performing team.
Compliance:
Ensure compliance with all applicable laws, regulations, and industry standards.
Maintain accurate records and documentation.
Manage relationships with manufacturers and suppliers.
Marketing and Branding:
In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.
Qualifications:
Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Bachelor's degree in business administration or a related field.
5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
Strong leadership and interpersonal skills.
Excellent written and verbal communication skills and negotiation abilities.
Strong financial acumen and analytical skills.
Knowledge of automotive industry trends and best practices.
Ability to work under pressure and meet deadlines.
Outgoing, and positive attitude
Certifications in automotive management or sales a plus.
Physical Requirements
Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
Standing and Walking: There may be times when the general manager needs to stand, walk around the dealership, or attend meetings.
Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.
Benefits of Working at Swickard:
Career Path -Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
Optional disability coverage
401k plan
Paid Holidays
PTO
Most people have a stressful experience buying or servicing their car. It shouldn't be that way. We're looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn't just what we do, it's who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
