General Manager 2 - Support Services Experience level: Mid-senior Experience required: 5 Years Education level: Bachelors degree Salary: $131,000 - $140,000 Type: Full time + Benefits Location: Palo Alto, CA Job Description- Key Responsibilities: • Harboring and strengthening lasting professional relationships with key client stakeholders • Conducting patient rounding with nurses • Identifying and implementing process improvement initiatives • Ensuring that employees demonstrate an active customer hospitality orientation toward both clients and customers. • Integrating fully within our clients organization by becoming a trusted advisor with a customer service focus • Ensuring patient happiness • Analyzing patient satisfaction data, financial results, and implementing additional measurements and action plans in these areas to achieve optimal unit performance. • Completing required departmental reporting, including financial reports and analysis • Building a positive environment, while developing and motivating the team • Participation in and directing the patient transport, PEMS, and SRC operations, employee rounding and interaction with the patients, their families and the nursing staff, ensuring proper transport procedures & staff training. • Refine systems ensuring sustained effort of achieving standards and follow through and visibility within the facility. Do you have: • Recent experience handling patient transport, PEMS, and SRC program in a hospital. • Understands the importance of patient satisfaction, is able to evaluate and recommend improvements to help with patient satisfaction. • Strong client/employee relationship-building skills • Handle direct reports in multiple locations on the campus. • Quickly grasp situations in a rapidly changing environment and logically progress through solutions. • Previous Service Response Center (SRC) management, Patient Transport, and/or EVS experience in a healthcare environment. • Strong management skills for directing daily operations. • Experience ensuring program compliance, controlling costs with project management ability to include a customer focus, the ability to communicate effectively, and a sense of urgency. Responsibilities: • Responsible for general management of an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC) Senior-most person assigned to a one client account. Qualifications: • Basic Education Requirement - Bachelors Degree or equivalent experience. • Basic Management Experience - 5 years • Basic Functional Experience - 5 years