3+ years in a client service or systems integration role
High school diploma or equivalent
Willingness to work overtime during peak seasons
Bachelor's degree preferred
Experience in General Ledger and Accounting
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) is a plus
Responsibilities
Implement ADP's General Ledger interface according to client specifications
Serve as a subject matter expert to guide team workflows
Optimize General Ledger configurations using product knowledge
Ensure timely solution delivery to maintain client satisfaction
Resolve procedural issues with limited guidance
Collaborate on client data conversion to ADP solutions
Follow ADP's implementation methodology and timelines
Benefits
Comprehensive training and ongoing professional development
Opportunity for career advancement within a leading company
Access to a diverse and collaborative work environment
Engagement with innovative technology tools
Potential for mentorship opportunities within the team
Full Job Description
RESPONSIBILITIES:
Implement ADP's General Ledger (GL) interface and GL-related Integration solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration.
Serve as a subject matter expert that can help lead the workflow of the group
Apply industry and product knowledge to optimize General Ledger configurations and product upgrades
Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
Resolve issues and provide solutions, with minimal direction on procedural matters
Collaborate with various departments to load and convert (as required) client data to ADP's solutions
Work within ADP's implementation methodology and timeliness using technology tools.
Ensure accuracy of all aspects of client setup
Remain engaged with client throughout implementation, until client is successfully running GL solutions
Interact/collaborate with ADP associates in sales and customer service
Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
Provide input to management on process improvement and product enhancements
Coach and mentor less-experienced implementation consultants
Use influence and impact to help clients address and analyze their needs
QUALIFICATIONS REQUIRED
3+ years of experience working in a Business-to-Business client service/customer service environment or systems integration environment
High school diploma or equivalent in education and experience
Ability to work overtime hours during peak seasons
Preferred Qualifications: Preference will be given to candidates who have the following:
Bachelor's degree
General Ledger and Accounting knowledge and work experience
Fundamental Payroll Certification (FPC) or Certified Payroll professional (CPP) certification is a plus.
