RESPONSIBILITIES:
- Implement ADP's General Ledger (GL) interface and GL-related Integration solutions in accordance with client expectations, following ADP guidelines; Support a variety of implementations scenarios including adding additional features, transfers from other parts of ADP, or migration from one ADP solution to another for ADP's moderately complex clients, and long timeframes where each client may require a different configuration.
- Serve as a subject matter expert that can help lead the workflow of the group
- Apply industry and product knowledge to optimize General Ledger configurations and product upgrades
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Resolve issues and provide solutions, with minimal direction on procedural matters
- Collaborate with various departments to load and convert (as required) client data to ADP's solutions
- Work within ADP's implementation methodology and timeliness using technology tools.
- Ensure accuracy of all aspects of client setup
- Remain engaged with client throughout implementation, until client is successfully running GL solutions
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
- Maintain and expand knowledge and proficiency on implementation job function, ADP products/services and implementation best practices
- Provide input to management on process improvement and product enhancements
- Coach and mentor less-experienced implementation consultants
- Use influence and impact to help clients address and analyze their needs
QUALIFICATIONS REQUIRED
- 3+ years of experience working in a Business-to-Business client service/customer service environment or systems integration environment
- High school diploma or equivalent in education and experience
- Ability to work overtime hours during peak seasons
Preferred Qualifications: Preference will be given to candidates who have the following:
- Bachelor's degree
- General Ledger and Accounting knowledge and work experience
- Fundamental Payroll Certification (FPC) or Certified Payroll professional (CPP) certification is a plus.
