Statement of the Position:
Oversees and manages all aspects and functions of the Funding Department. Manages the FundingLeadership Team within the assigned territory, ensuring that job duties are performed at or above NSMstandards. Coordinates with the Divisional Vice Presidents (DVP), Regional Area Directors (RAD), BranchLeaders (BM / GM), Assistive Technology Professionals (ATP), and other leadership and support personnelto ensure all Funding procedures are completed in accordance with company policy and within expectedtime frames.
Duties and Responsibilities / Essential Functions:
1. Manages transaction cycle time (TCT) from Ready to Process to Funding Approval, making certainthat all necessary steps are taken in the appropriate order ensuring timeliness of process andquality of funding approval.
2. Coordinates and manages the hiring, training, mentoring, performance, continuous education,and career development of the Funding Specialist Team.
3. Develops and maintains training materials, guides and progress reporting.
4. Management and career development of the Funding Leadership Team (Funding Supervisor, LeadFunding Specialist) that results in self-sufficient performance management.5. Manages Funding Specialists and Lead Funding Specialists monitoring productivity, quality, and compassion.
6. Ensures productivity of Funding Specialist assignments and directs work order caseloads, shifting responsibilities when necessary.
7. Coordinates temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
8. Coordinates and shares Key Performance Indicators with direct report team and stakeholders on a regular basis.
9. Calculates and requests bonus payment for direct report team on a monthly basis.
10. Manages the credit exception process to expedited delivery when appropriate and directed.
11. Responsible for employee and client conflict resolution. If resolution cannot be achieved, passes issue to appropriate level of authority.
12. Responsible for payroll/administrative function for all direct reports.
13. Responsible for personal continuing education related to job duties; i.e.: NSM's current and/or new policies and procedures, completing any courses on NSM University, and research of payer issues and updates related to his or her territory.
14. Performs any related job duties assigned by the Division Funding Director. Carries out all position expectations in a professional manner and with minimal supervision.
15. Must meet minimum productivity and quality standards.
16. Must maintain regular and predictable attendance.
Work Environment:
This position primarily operates in a work from home environment. The work from home policy and requirements must be adhered to. Occasionally, this job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.
Required Education, Experience & Competencies:
• Minimum of 7 years of experience in Complex Rehab Technology Funding operations
• 2 years of experience managing a minimum of 10 direct reports
• Proficient in Microsoft Excel, Word, and Outlook
• Ability to review, analyze and interpret general business reports, technical procedures, work instructions and governmental regulations
