External Posting Notice
Title: Fund Development Officer, Monthly Giving (Acquisition)
Department: Fund Development
Status: Full-time, unionized
Supervisor: Manager, Monthly Giving
Salary: $71,755.45 - $94,425.27
Level: Band 2
Vacancy Type: Current Opening
Application Deadline: November 12 , 2026 or until suitable candidate is found
SCOPE OF POSITION:
Reporting to the Manager, Monthly Giving, the FDO, Monthly Giving will work with all units within the Fund Development Department; to support acquisition, retention and revenue growth, with a special focus on Oxfam Canada's monthly donor program, Shareplan, and the monthly donor experience from acquisition through the first 12 months.
MAJOR RESPONSIBILITIES: (This is not an exhaustive list of duties to be performed)
Monthly Giving, File Growth:
- Under direction of the Manager, Monthly Giving, coordinate Face-to-Face and Telemarketing campaigns, including attending regular meetings, providing training, and coordinating with vendors on a regular basis for campaign execution, complaint handling, resource sharing, and data management;
- Work with the Manager, Monthly Giving, to plan and deliver the annual acquisition and retention strategy for monthly donors, including a robust donor conversion, upgrade & reactivation program;
- Work closely with vendors to support individual needs, including the Frontliners team;
- Facilitate, in collaboration with the Manager, Monthly Giving to ensure stock and equipment levels to support monthly giving program are adequate, including uniforms, brochures, annual reports, welcome packs, reports and other collateral;
- Work with Manager to find solutions for issues with vendors as they arise, using creative approaches to problem solving and program implementation;
- Work closely with the FDO, Planned Giving on pipeline strategy for monthly donors and legacy giving;
- Coordinate with colleagues in Fund Development team on the annual Shareplan tax receipting process;
- Identify trends and best practices at other organizations for monthly giving acquisition, stewardship and retention planning and operation.
Monthly Donor service and engagement:
- Develop, assemble and coordinate the shipment of materials, including welcome packages, print inserts, cards and other materials as per Shareplan stewardship plan, with particular attention to the onboarding and engagement of donors during their first 12 months;
- Work with the Fund Development team and vendors to execute other identified stewardship touchpoints like birthdays, anniversaries, news-sharing, Oxfam reports and other special moments that support a high impact Oxfam experience and sense of community for monthly donors;
- In coordination with the Donor Relations Team, investigate and track complaints and other feedback related to Oxfam's canvassing activities and work with vendors and Frontliners to ensure quality control;
- Provide excellent, courteous and timely customer service - over the phone or through electronic communication - to all donors, potential donors and agency partners.
Monitoring, evaluation and learning:
- Work closely with Direct Response and Marketing Team to ensure that details of stewardship plans are coordinated and communicated to all involved internal stakeholders, and that the annual plan is documented, implemented and measured;
- Work closely with Manager, Monthly Giving and FDO, Data Insights and Predictive Modelling to maintain and update system for tracking and reporting KPIs used to measure and refine the monthly giving plan to ensure retention, upgrades and conversion;
- Monitor and analyze trends in attrition and adapt strategies accordingly for continuous improvement;
- Build and share monthly reports for monthly donor numbers by channel and source;
- Coordinate and maintain a system of reporting activities, trends and results from the Monthly Giving program to the Manager and other relevant stakeholders.
Financial and Budget Coordination:
- Work with the Manager, Monthly Giving to support with the development of a detailed annual revenue and expense plan and budget for the monthly giving program;
- Under direction of the Manger, Monthly Giving, update and maintain tracking system for monthly and quarterly revenue and expense budgets;
- Process and track the payment of invoices in a timely manner.
Other duties as assigned.
REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:
- University degree in a related area such as marketing, communication, business, or equivalent combination of education and direct related experience working in fund development in a not-for-profit organization.
- Minimum of three (3) years of relevant donor service or engagement experience, including experience supporting monthly donor acquisition, retention or stewardship activities.
- Direct experience working with or supporting Face-to-Face and/or Telemarketing fundraising campaigns, including vendor support
- Knowledge, understanding and commitment to global justice, social change, women's rights and gender equality.
- Proven and superb customer service skills and highly personable.
- Exceptional written and verbal communication skills in English. Fluency in French and/or Spanish an asset.
- Demonstrated ability to conduct outbound calls with external stakeholders.
- Ability to effectively and concisely communicate complex issues in an easily understood manner.
- Experience writing and developing marketing materials including telemarketing and F2F scripts, personalized letter updates, using print and email.
- Excellent organizational and project coordination skills and ability to prioritize work.
- Ability to work well under pressure and meet deadlines with high attention to detail.
- Ability to take direction and work independently and as a member of a team.
- Good decision-making skills, tactful, good listener, willingness to search out answers, ability to recognize when others need to be involved in activities or decisions.
- Creativity, curiosity, high energy level, and an enthusiasm for meeting and working with a wide range of individuals.
- Knowledge of principles and techniques relevant to donor journey marketing and moves management.
- High degree of competence using fundraising CRM databases, preferably Salesforce; understanding of data entry and report generation.
- High proficiency using MS Office software (Word and Excel a must). Project management software and Evergiving.
- Willingness to sign and abide by the Oxfam Code of Conduct.
- Demonstrated commitment to feminism, anti-racism, justice, equity, diversity and inclusion.
** MUST be eligible to work in Canada **
We recognize that structural barriers shape experiences and job qualifications. If you don't see yourself reflected in every job requirement listed in the posting above, we still encourage you to apply!
As an organization and as individuals, we stand against all systems of oppression, violence, and hate. We stand for justice, equity, diversity, inclusion (JEDI) and decolonization within our organization and society at large, guided by our Anti-Racism and Anti-Oppression Principles (ARAO), our Feminist Principles, and our six core values: Equality, Empowerment, Solidarity, Inclusiveness, Accountability, and Courage. Our Strategic Framework [redacted] has a commitment to grow as a feminist, diverse and inclusive organization. To that end, we have created an Anti-Racism, JEDI and Decolonization Strategy [redacted] with a vision to become a more just, inclusive and equitable organization, unbound by the oppressive systems of racism, white supremacy, patriarchy and the legacy of colonialism that have fueled global poverty and inequality.
We prioritize creating a compassionate, inclusive workplace where everyone feels valued and connected. We are especially eager to hear from women and gender non-conforming individuals, Indigenous peoples, Black and racialized communities, 2SLGBTQI+ individuals, persons with disabilities, immigrants to Canada, and others from underrepresented groups.
If you require adaptive measures during any stage of the recruitment process, please notify us at [redacted] or [redacted]. We are committed to providing accommodations to meet your needs. Oxfam Canada has an accommodation policy for persons with disabilities. The job posting is available in alternate formats.
At Oxfam Canada, we are committed to fair, transparent, and human-centered recruitment and selection practices. We do not use artificial intelligence (AI) in any stage of our recruitment or selection processes currently. All decisions are made by trained human personnel.
Important Note: Offers of employment are conditional upon signing our code of conduct, satisfactory references, and any required screening checks. At Oxfam Canada, we place a high priority on ensuring that only individuals who share and demonstrate our values join our team.
For additional career opportunities, visit oxfam.ca/employment-opportunities. Please note that we do not offer internships or overseas volunteer placements.
We thank all those who apply, however, only those selected for an interview will be contacted.
