The RoleThe Fulfillment Manager owns everything that happens once units land in the 3PL: getting the right products to families who order from us directly, and to the retail and partners who put Tin Can on their shelves.
You'll report to the Head of Operations and own our relationship with our 3PL, while partnering closely with supply chain, finance, and customer experience teams to keep inventory accurate, orders moving, and retailers happy. Your scope spans DTC and B2B order fulfillment, inventory management and allocation across channels, retailer onboarding and compliance, and the systems and processes that let all of it scale. You'll have a clear view of where every unit is, which warehouse and channel it's promised to, and what needs to happen next - and you'll drive the follow-through to make sure it does.
This is a pivotal role at a company that's scaling fast. You'll be a decision maker on workstreams that affect hundreds of thousands of families getting their kids' first phone.
What You'll Do- Own B2B order management: run the operational execution of wholesale and retail orders end to end, including order processing, fulfillment, and replenishment.
- Lead retailer onboarding: own the operational setup for new retail partners, including vendor setup, test orders, and first-shipment readiness, so every new account launches clean.
- Own retailer compliance: oversee our 3PL's execution of each retailer's requirements, including EDI, routing guides, ASNs, carton and pallet labeling, and delivery SLAs. Hold them accountable to performance and drive chargebacks toward zero.
- Own inventory management across channels: maintain accurate inventory visibility and allocation across DTC and B2B, reconcile 3PL counts against Shopify, drive root-cause fixes on discrepancies, and own the reporting and replenishment planning that keeps every channel in stock.
- Own the 3PL partnership: run our 3PL relationship day to day and through business reviews; hold it to SLAs on receiving, pick/pack accuracy, and on-time ship, and make sure it can support both DTC and wholesale fulfillment as volume grows.
- Build for scale: design and own the processes, systems, and workflows we need to support growth across multiple retail and distribution partners, without adding headcount for every new account.
- Turn demand forecast scenarios into fulfillment capacity and allocation plans, so holiday peak never catches any channel at risk of stock outs
- Keep the master SKU and UPC catalog clean across phones, bundles, and accessories, and consistent between Shopify, the 3PL, and retailer systems
- Be the CX team's voice for communicating late, lost, mis-picked, or damaged orders, and turn recurring issues into upstream fixes
- Optimize fulfillment economics across DTC and B2B, monitoring costs, ship times, accuracy, chargebacks, and inventory health, and proactively flagging risks and opportunities.
What We're Looking For- 6+ years in operations or fulfillment for physical consumer products, including both DTC and wholesale/retail channels
- You've run B2B fulfillment for retail partners: you've onboarded new retailers, worked with EDI, ASNs, and routing guides, and know how to keep chargebacks down
- You've owned a 3PL relationship end to end, including managing multiple FCs, provider SLAs, and rate negotiation
- You've managed inventory across multiple channels and know how to allocate scarce units when DTC and retail both want them
- You've built operational processes and workflows from scratch, and know what breaks when you go from two retail partners to ten
- Fluency using AI as a multiplier across modeling, reconciliation, and documentation; this is how we work, not a nice-to-have
- Clear communicator; you can brief a retail buyer, a warehouse operations lead, and a CX agent on the same problem in language each of them wants to hear
- Hands-on; as ready to chase down a single lost package as to run a quarterly 3PL business review
- Low-ego and collaborative; you share credit and pitch in on problems that aren't yours
- Bonus: Shopify experience
- Bonus: Familiarity with CPSC or other consumer product compliance basics
If you're excited by the idea of making sure every Tin Can shows up on time, in the right box, for a family that's been counting down the days, please reach out. We can't wait to meet someone who's ready to jump in, untangle the hard stuff, and help us grow.
We're based in Seattle and in the office Monday through Thursday, with Fridays remote.
